Abdul Malik muoki

A bicycle shop selling new quality bicycles, parts, accessories and offering repair and maintenance services.

Responsibilities:

• Prepared bank deposits and handled business sales, returns and transaction reports.
• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Trained and developed team members to build human capital.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Discovered areas of improvement by generating quarterly operational and sales reports.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Worked with marketing teams to create print and online advertisements to bring in new customers.
• Introduced new methods, practices, and systems to reduce turnaround time.

• We take pride in finding amazing trails, working to build them into world-class mtb trails and curate bespoke cycling experiences all over the country.
• I have, up to date, compiled over a dozen mountain bike trails in and around Kigali having led numerous guided trips on these trails that I exclusively know both on two wheels and foot.
• Rwandan trail adventures is an advocacy organization for cycling policy and progression of the industry.
• We champion socio- economic development by providing employment opportunities for the youth in our trail rehabilitation program.
• Our nature school programs provide students with a front row seat in mother nature's home.

A media and promotions company where I primarily handled sales and marketing and pioneered a project called Active Rwanda a sports and lifestyle brand:

• Project manager for Active Rwanda running all operations and handling the connections
• sales and marketing executive charged with business development and customer retention

Responsibilities: -

• Developed and implemented project plans and budgets to ensure successful execution.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Reported regularly to managers on project budget, progress and technical problems.
• Facilitated workshops to collect project requirements and user feedback.
• Analyzed project performance data to identify areas of improvement.
• Maintained open communication by presenting regular updates on project status to customers.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.

• Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
• Created detailed sales presentations to communicate product features and market data.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
• Increased overall revenue 20% from value based sales through effective salesmanship and great negotiation skills.

• Analyzed past sales data and team performance to develop realistic sales goals.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Adjusting content for Sales Presentation by studying each of my sales outlets
• Spearheaded the team introducing Sameer’s new water product ‘Aqua Clear’ Launched in March
• Monitoring competition by gathering current information on pricing, existing and new products and merchandising techniques.
• promoted to sales supervisor , overseeing a team of 30 sales reps.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Developed and implemented account management plans to establish customer satisfaction.
• Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
• Established and maintained positive relationships with vendors to determine product availability and quality.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.

Worked as manager for the first three months and moves on to fitness instructor under training for 6 months after which I actively took part in the sales and marketing department where my main assignment was to bring in new business and maintain the old ones.

RESPONSIBILITIES:

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Monitored customer service trends and provided insights to management team for further improvement.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Created, prepared, and delivered reports to various departments.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Was part of a team representing different household brands like Kimbo, Royco, Baileys, Nescafe and Guinness among others.
• Coordinated the activation of road-shows, trade-shows And private exhibitions
• Supervised a team of 30 people on active filed sales and activations.
• Optimized sales reports reports, teaming up with other supervisors to formulate sales strategies
• Engaged in open Communication with different vendors and closing sales.

• Assisted with special events and programs.
• Communicated with staff members to stay informed about volunteer opportunities and events.
• Used strong interpersonal communication skills to convey information to others.
• Enjoyed engaging children in fun and games and community development projects like clean-up and sourcing for educational and vocational training
• Being part of a team of caregivers that inspires vulnerable children to reach their potential was fulfilling
• Offering my counseling experience to those children in need of such kind of assistance
• Assignment of duties to the children in an effort to develop a strong work ethic in them and instill discipline.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Maintained clean, neat, and operational facilities to serve program needs.