ABERA TUMUSIME Barth Gaudeline
Kigali
Summary
Dedicated professional with a strong focus on customer service and problem resolution. Proven ability to enhance team collaboration and project management skills to exceed customer satisfaction.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
DIGITAL AMBASSADOR
RISA
Kigali
02.2025 - 02.2026
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Applied various software and tools to streamline processes and enhance performance.
Teacher
NESA
Kigali
04.2025 - 07.2025
- Developed engaging lesson plans tailored to diverse student learning styles, fostering inclusive participation.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Provided individualized instruction to meet the needs of all students.
- Utilized technology to enhance educational experiences, increasing student engagement and participation in lessons.
- Engaged students through lecture and discussion, increasing classroom interaction to build an inclusive learning environment.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Maintained a safe and orderly learning environment for all students.
- Implemented behavior management strategies to maintain classroom discipline.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Communicated effectively with parents to provide insights into student behavior and academic performance, strengthening home-school connections.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Participated in professional development workshops to improve teaching strategies and skills.
Education
High School Diploma -
TTC MWEZI
NYAMASHEKE-KARENGERA08.2024
Skills
- Online services guidance
- Technology integration
- Training people about using digital tools
- Project management
- Customer service
- Effective communication
- Team collaboration
- Microsoft office
- Problem-solving
- Problem resolution
- Networking
- FLUENT IN [LANGUAGE]
- Good Telephone Etiquette
- Social perceptiveness
- Lesson planning
Languages
English
Proficient (C2)
C2
kinyarwanda
Proficient (C2)
C2
French
Elementary (A2)
A2
Certification
TEACHING A2 Certificate,ABERA TUMUSIME Barth Gaudeline,NESA in 2024
Timeline
Teacher
NESA
04.2025 - 07.2025
DIGITAL AMBASSADOR
RISA
02.2025 - 02.2026
High School Diploma -
TTC MWEZI