AIMABLE KADERI NDAYAMBAJE
Kigali
Summary
Experienced aviation professional with a strong background in managing complex operations and sales strategies, adept at driving revenue growth and maintaining high standards of customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Country Manager
RwandAir
04.2024 - 07.2025
- Responsible for the overall administration of RwandAir's operations at the station and meeting the uplift load factor, revenue targets and budgetary control of the country.
- I oversee all Sales staff and am responsible for the country's sales, marketing, customer services, and financial activities.
- Responsible for building strong relations with all local and International Legal requirements, conventions, policies, and procedures.
- Responsible for identifying the sales opportunities and implementing the sales and marketing initiatives.
- Responsible for cost-effective solutions to deliver its programs and build customer retention.
- Monitor and Recommend pricing levels in the country to maximise yield and revenue.
- Manage a portfolio of trade, corporate and institutional accounts.
- Conduct regular sales visits, client meetings, and product training to TA.
- Monitor and analyse sales performance using GDS reports, MIDT, Tableau etc.
- Track Travel Agent performance and recommendation.
- Maintain updated competitor intelligence on pricing.
- Contribute to the definition and development of the RwandAir products portfolio, particularly airport services.
- Ensure all flights are handled under the company standards and the country's laws for smooth and safe operations.
- Supervised a team of agents responsible for customer service, ticketing, and baggage handling.
- Ensure cost-effective service delivery within agreed scope and standards.
- To ensure that staff levels and shift patterns are optimized.
- To ensure a safe and secure environment in compliance with relevant legislative industry requirements.
Airport Services Manager
RwandAir
11.2021 - 03.2024
- Responsible for building strong relations with all local and International Legal requirements, conventions, policies, and procedures.
- To ensure suitability, trained, qualified, and competent staff are placed throughout the stations.
- Routine monitoring of safety and quality-critical activities within passengers and ramp operations.
- Ensuring that all non-compliance issues reported from an evaluation process are closed within the time frame provided.
- Developed and implemented service protocols to enhance operational efficiency.
- Responsible for cost-effective solutions to deliver its programs and build customer retention.
- Monitor and analyze sales performance using GDS reports, MIDT, Tableau etc.
- Track Travel Agent performance and recommendation.
- Maintain updated competitor intelligence on pricing.
- Contribute to the definition and development of the RwandAir products portfolio, particularly airport services.
- Ensure all flights are handled under the company standards and the country's laws for smooth and safe operations.
- Supervised a team of agents responsible for customer service, ticketing, and baggage handling.
- Ensure cost-effective service delivery within agreed scope and standards.
- To ensure that staff levels and shift patterns are optimized.
- To ensure a safe and secure environment in compliance with relevant legislative industry requirements.
- Manage staff training programs, fostering a culture of excellence in customer service delivery.
- Coordinate aircraft turnaround activities, optimizing time management and resource allocation.
- Implemented performance management systems to evaluate staff effectiveness, leading to a more productive workforce.
- Managed daily operations for smooth functioning of the airport terminal, ensuring timely departures and arrivals.
- Developed strong relationships with external agencies, fostering collaboration towards shared goals of enhancing airport services quality.
Passenger Services Manager
RwandAir
10.2019 - 10.2021
- To ensure suitability, trained, qualified, and competent staff are placed throughout the stations.
- Routine monitoring of safety and quality-critical activities within passengers and ramp operations.
- Ensuring that all non-compliance issues reported from an evaluation process are closed within the time frame provided.
- Developed and implemented service protocols to enhance operational efficiency.
- Draft Passenger Manuals following regulatory requirements.
- Contribute to the definition and development of the RwandAir products portfolio, particularly passengers services.
- Ensure customer Airlines are handled as per the Service Level Agreement.
- Ensure all findings raised in the Audit are closed on time.
- Ensure cost-effective service delivery within agreed scope and standards.
- To ensure that staff levels and shift patterns are optimized.
- To ensure a safe and secure environment in compliance with relevant legislative industry requirements.
Airport Services Manager
RwandAir
04.2018 - 10.2019
- To ensure suitability, trained, qualified, and competent staff are placed throughout the stations.
- Routine monitoring of safety and quality-critical activities within passengers and ramp operations.
- Ensuring that all non-compliance issues reported from an evaluation process are closed within the time frame provided.
- Contribute to the definition and development of the RwandAir products portfolio, particularly airport services.
- Ensure all flights are handled under the company standards and the country's laws for smooth and safe operations.
- Supervised a team of agents responsible for customer service, ticketing, and baggage handling.
- Ensure cost-effective service delivery within agreed scope and standards.
- To ensure that staff levels and shift patterns are optimized.
- To ensure a safe and secure environment in compliance with relevant legislative industry requirements.
Airport Service Manager
RwandAir
09.2017 - 03.2018
- To ensure suitability, trained, qualified, and competent staff are placed throughout the stations.
- Routine monitoring of safety and quality-critical activities within passengers and ramp operations.
- Ensuring that all non-compliance issues reported from an evaluation process are closed within the time frame provided.
- Contribute to the definition and development of the RwandAir products portfolio, particularly airport services.
- Ensure all flights are handled under the company standards and the country's laws for smooth and safe operations.
- Supervised a team of agents responsible for customer service, ticketing, and baggage handling.
- Ensure cost-effective service delivery within agreed scope and standards.
- To ensure that staff levels and shift patterns are optimized.
- To ensure a safe and secure environment in compliance with relevant legislative industry requirements.
Passenger Services Duty Manager
RwandAir
03.2015 - 09.2017
- To ensure that staff levels and shift patterns are optimized.
- To ensure a safe and secure environment in compliance with relevant legislative industry requirements.
- To ensure suitability, trained, qualified, and competent staff are placed throughout the stations.
- Routine monitoring of safety and quality-critical activities within passengers and ramp operations.
- Ensuring that all non-compliance issues reported from an evaluation process are closed within the time frame provided.
- Reports safety hazards, and incidents identified during daily operations.
- Reports security threats and incidents that occurred during daily operations.
- Gather security threats and incidents from customer service agents and send such reports to the passenger services manager, his deputy and the security department as required by Safety Management System.
- Contribute to the definition and development of RwandAir's product portfolio, particularly in the passenger services section.
- To plan, implement, develop, maintain operating procedures, and quality control, documentation for cargo and passenger handling, and consistently deliver service to the agreed standards.
- To provide an effective and efficient organizational structure to deliver the agreed scope and standards of services.
- To ensure that staff levels and shift patterns are optimized.
- To ensure suitability trained/qualified/competent staffs are placed through the stations.
- Routine monitoring of safety and quality critical activities within passengers and ramp.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Pre-shift planning, briefs, and supervision for efficient allocation of tasks and responsibilities for optimal shift performance.
- Oversaw employee work schedules and delegated daily assignments.
- Provided guidance and support to junior staff members when needed, helping them develop their skillsets over time.
- To ensure efficient passenger handling at check-in, boarding, arrivals, and the lounges, for a positive customer experience.
- To access efficient procedures in document verification, to minimize risks to the airline, without compromising on customer service.
- To make decisions on service delivery issues related to misconnections, baggage claims, and flight delays for customer satisfaction.
- To make decisions on service delivery issues related to misconnections, baggage claims and flight delays, for customer satisfaction.
- To ensure smooth connection of passengers.
- To ensure incremental revenue through the collection of excess baggage charges and changes without compromising on customer service.
Passenger Service Supervisor
RwandAir
03.2013 - 06.2015
- To ensure that staff levels and shift patterns are optimized.
- To ensure a safe and secure environment in compliance with relevant legislative industry requirements.
- To ensure suitability, trained, qualified, and competent staff are placed throughout the stations.
- Routine monitoring of safety and quality-critical activities within passengers and ramp operations.
- Ensuring that all non-compliance issues reported from an evaluation process are closed within the time frame provided.
Education
Bachelor of Science - Logistics Management
Mount Kenya University
Rwanda12.2015
MBA - Aviation Management
Aeronautical Business School -ITAEREA
SPAIN09-2026
Some College (No Degree) - Hospitality And Tourism Management
African Management Institute
RwandaSkills
- GDS
- MIDT
- Tableau
- Sales strategy
- Market analysis
- Experience in an airline commercial role
- Exposure to GDS, MIDT, Tableau systems
- Familiar with sales reporting system
- Regulatory compliance
- Customer service
- Relationship building
- Experience representing an organisation at trade fairs, corporate events, industry forums
- Organisational - Manage time and resources effectively
- Highly organised and experienced in handling multiple tasks
- Ability to manage multiple priorities
- Highly Experience in Airport Operations
- Cited for self-directed efforts and excellent results
- Able to learn and leverage new skills quickly
Accomplishments
- Ten Years Certificate of Appreciation Nov 2021 - Present
- Certificate of Appreciation for loyalty, diligence and outstanding performance
Certification
- Certificate of Technical Studies, Marketing And Sales Strategies In House Training Mar 2024
- Certificate, Departure Control System And Reservations Mar 2020
- Certificate, Safety Management System For Airlines Nov 2019
- Certificate, DGR ,Cargo Skills Procedure -Live Animals Oct 2021
Languages
English
French
Kinyarwanda
Hobbies
Aviation Enthusiast, Reading
Timeline
Country Manager
RwandAir
04.2024 - 07.2025
Airport Services Manager
RwandAir
11.2021 - 03.2024
Passenger Services Manager
RwandAir
10.2019 - 10.2021
Airport Services Manager
RwandAir
04.2018 - 10.2019
Airport Service Manager
RwandAir
09.2017 - 03.2018
Passenger Services Duty Manager
RwandAir
03.2015 - 09.2017
Passenger Service Supervisor
RwandAir
03.2013 - 06.2015
Some College (No Degree) - Hospitality And Tourism Management
African Management Institute
Bachelor of Science - Logistics Management
Mount Kenya University
MBA - Aviation Management
Aeronautical Business School -ITAEREA