Aime Roselyne Ishimirwe
Hospitality Professional
Kigali
Summary
Highly motivated and customer-focused Hospitality Management professional with hands-on experience in front desk operations, food & beverage service, and guest relations. Skilled in hospitality software, including Sage Software, PMS, and Microsoft Office. Passionate about delivering top-tier customer service, optimizing operational efficiency, and fostering positive guest experiences. A proactive team player with strong communication and problem-solving abilities.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
3
3
Languages
Work History
Front Desk Agent
M Apartment and Hotel
Kigali
03.2025 - 06.2025
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Resolved service-related problems and documented actions in system.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Front Desk Intern
M Apartment and Hotel
Kigali
06.2024 - 01.2025
- Streamlined check-in and check-out processes for improved guest experience.
- Handled cash transactions accurately and securely as part of the check-out process.
- Enhanced guest satisfaction by providing efficient and courteous front desk services.
Intern
Saint Andre Kabgayi Hotel
07.2023 - 09.2023
- Assisted with front office tasks, handled guest inquiries, and contributed to enhancing guest satisfaction.
- Assisted in housekeeping activities.
Intern
Splendid Hotel
09.2022 - 11.2022
- Supported front office and food & beverage departments, contributing to daily operations and guest interactions.
Education
Advanced Diploma - Hospitality Management
IPRC Karongi
Karongi 04.2021 - 01.2023
High School Diploma - Accountancy
Bulinga TVET School
04.2001 - 01.2018
Skills
- Experience with Sage software
- Proficient in property management systems
- Microsoft Office
Interpersonal communication skills
Effective team collaboration
Customer service orientation
Problem-solving
Attention to detail
Time management
Quickly adjusting to change
Leadership potential
Interests
Passionate about cultural diversity and enhancing guest experiences
Enthusiastic about learning new hospitality management technologies
Continuous self-improvement and professional development
Training
- Customer Service Excellence Training
- Hospitality and Hotel Management Workshop
- Food & Beverage Handling and Safety Course
Timeline
Front Desk Agent
M Apartment and Hotel
03.2025 - 06.2025
Front Desk Intern
M Apartment and Hotel
06.2024 - 01.2025
Intern
Saint Andre Kabgayi Hotel
07.2023 - 09.2023
Intern
Splendid Hotel
09.2022 - 11.2022
Advanced Diploma - Hospitality Management
IPRC Karongi
04.2021 - 01.2023
High School Diploma - Accountancy
Bulinga TVET School
04.2001 - 01.2018
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