Alice UMUTONIWASE
KIGALI
Summary
Dedicated administrative professional with proven track record of providing exceptional customer service . Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Chinese Embassy
10.2022 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
MBA - Project Management
Mount Kenya University
Kigali, Rwanda08.2026
Certificate - Data Analytics
Alx Group
Kigali09.2024
Bachelor of Science - Civil Engineering
Jiangsu University
China06.2021
Skills
- Computer Skills
- Microsoft Excel
- Data Entry
- Coordination
- Customer Service
- Travel Coordination
Languages
English, French
Native language
English
Proficient
C2
French
Advanced
C1
Timeline
Administrative Assistant
Chinese Embassy
10.2022 - Current
MBA - Project Management
Mount Kenya University
Certificate - Data Analytics
Alx Group
Bachelor of Science - Civil Engineering
Jiangsu University
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