Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Alisha Woodley

Lithonia

Summary

A results-driven professional adept at providing comprehensive medical and wellness support. My exceptional organizational skills and ability to manage multiple priorities allow me to deliver top-tier assistance efficiently. I'm eager to apply my expertise to simplify lives and enhance access to essential services, always focusing on positive outcomes for those I assist.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Care Coordinator

Sword Health
08.2023 - 06.2025
  • Served as the primary point of contact for patients throughout their digital physical therapy journey, ensuring a seamless onboarding and care experience.
  • Managed a high volume of patient communications via phone, email, and chat, addressing inquiries and coordinating care plans.
  • Scheduled appointments and therapy sessions, and ensured accurate and timely updates across care platforms.
  • Collaborated closely with physical therapists, clinical staff, and operations teams to streamline care delivery and resolve any patient concerns.
  • Maintained detailed and confidential patient records in compliance with HIPAA and company standards.
  • Played a key role in improving patient engagement and satisfaction through proactive check-ins and personalized service.
  • Adapted to a fast-paced, remote-first environment while balancing multiple priorities and maintaining high-quality standards.
  • Used company software and databases to maintain records of services performed and patient conditions.

Clinical Administrative Coordinator

Prosper Home Care
10.2019 - 08.2023
  • Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
  • Coordinated schedules with patients and facility calendar.
  • Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
  • Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
  • Contributed to revenue growth by accurately coding claims for submission to insurance providers.
  • Streamlined administrative processes for increased efficiency in supporting clinical staff members.
  • Maintained knowledge of standardized medical billing codes.

Certified Nursing Assistant

Aachele Home Nursing
01.2014 - 10.2019
  • Perform basic life skills that include bathing, feeding, dressing, brushing teeth etc.
  • Assist with daily chores such as cleaning, cooking, washing clothes etc.
  • Responsible for providing daily updates to the Nursing Staff on how the patient is doing daily. Assisting with transporting back and forth to doctor appointments, grocery stores, assist with bill pay and handle customer service task.
  • Assist with helping patients understand medical insurance, medical bills, prescriptions administered and scheduled doctors’ appointments.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

Nursing Administration

Professional Medical Institute
Decatur, GA
08.2013

Bachelor of Arts - Healthcare And Medical Humanities

University of Detroit Mercy
Detroit
05-2000

Skills

  • Medical Office Administration
  • Database Administration
  • Intake Recording
  • Scheduling & Calendar Management
  • Record Keeping & Filing
  • Communication
  • Customer Service
  • G Suite
  • Microsoft Office Suite
  • Direct Patient Care
  • Patient Assessments
  • Medical Terminology
  • HIPAA Compliance
  • Executive Assistance

References

References are available on request.

Certification

Medical Administrative Assistant

Certified Nursing Assistant

Office Specialist

Wellness Coach

Timeline

Care Coordinator

Sword Health
08.2023 - 06.2025

Clinical Administrative Coordinator

Prosper Home Care
10.2019 - 08.2023

Certified Nursing Assistant

Aachele Home Nursing
01.2014 - 10.2019

Nursing Administration

Professional Medical Institute

Bachelor of Arts - Healthcare And Medical Humanities

University of Detroit Mercy

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Alisha Woodley