Summary
Overview
Work History
Education
Skills
Websites
MY EMPLOYERS
Timeline
Languages
Certification
Work Availability
References
Generic
Anaclet SIBOMANA

Anaclet SIBOMANA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CUSTOMER SERVICE position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

CLINIC
KIGALI,GASABO
10.2022 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Science - Biochemistry

Current in University of Rwanda
Kigali ,nyarugenge
07.2027

High School Diploma -

GS RUNABA
NORTHERN Province, Burera District
08.2023

Skills

  • Call Management
  • Paperwork Processing
  • Appointment Scheduling
  • Consultative Sales
  • Data Collection
  • Data Entry
  • Product Sales
  • Computer Proficiency
  • Money Handling Abilities
  • Problem-Solving Abilities
  • Stock Management
  • Problem Resolution
  • Medical Terminology Knowledge
  • Customer Service
  • Sales Closing
  • Conflict Mediation
  • Microsoft Excel
  • Sales Expertise
  • Customer Relations
  • Staff Training
  • Product Education
  • Decision Making
  • Quality Control
  • Product and Service Solutions
  • Customer RMA Management
  • Documentation
  • Prioritization
  • Client Relations
  • Team Development
  • Information Security

MY EMPLOYERS

HEAD OF DIRECTOR  ON MY STUDYING

MY EMPLOYER IN CLINIC

LECTURER WHO TEACH ME  BIOLOGY CAURSE YEAR ONE

Timeline

Customer Service Representative

CLINIC
10.2022 - 11.2023

Bachelor of Science - Biochemistry

Current in University of Rwanda

High School Diploma -

GS RUNABA

Languages

English
Full Professional

Certification

advenced diploma in science(mathematic-chemistry-biology

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

References available upon request.
Anaclet SIBOMANA