Ange Germaine Manirahari
Kigali,01
Summary
Highly organized and dependable candidate skilled in effectively managing multiple priorities while maintaining a positive attitude. Proven track record of taking on additional responsibilities to ensure the achievement of team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Professional Trainee
ICPAR
01.2024 - Current
- Provide support on logistical arrangement relating to the ICPAR exams matters.
- Help EDS team to respond promptly incoming emails from both existing and prospective students
- Help the EDS team in handling daily calls received from different stakeholders
- Improve user experiences by personalizing attention to each customer
- · Increase stakeholder’s loyalty.
Customer Service Officer
BEFA GROUP LTD, A REAL ESTATE
07.2023 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Intern
Horizon Construction
08.2022 - 12.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Civil Engineering
Institut D’enseignement Superieure De Ruhengeri (INES Ruhengeri)
Musanze, Rwanda12.2023
Diploma in Technical secondary education A2 -
Iprc Ngoma
12.2017
Skills
- Protostructure software
- Advanced computer literacy in Power point, Micro soft office word and Excel
- Communication and presentation skills
- Documentation skill
- Technical skills
Accomplishments
- PFM Certificate by ACCA :https://drive.google.com/file/d/1ZkVoGLZ15qttsqaebksLXuu0-iOgZuzk/view?usp=drive_link
- Effective Business Presentations with Powerpoint Certificate by PWC: https://drive.google.com/file/d/16u-i1fBF2-WNFJgEM3q1YZKSPuw6kHi-/view?usp=drive_link
- Data-driven Decision Making Certificate by PWC : https://drive.google.com/file/d/1qEEWtRhurjDdHQy4JgzbRaYfBIlPg4Iq/view?usp=drive_link
- Data Visualization with Advanced Excel Certificate by PWC: https://drive.google.com/file/d/1Ubmfi_Iz-iTYW9hEH_ujO3eTNgbyjeph/view?usp=drive_link
- Problem Solving with Excel Certificate by PWC: https://drive.google.com/file/d/1AS3P3P6W2oUdyp8DwTUcs8Fbe1KfjD6K/view?usp=drive_link
Languages
English
Kinyarwanda
Otherattributes
- Ability to work as a team member, and to interact with both professional and non-professional personnel at all levels within an organization
- Ability to demonstrate initiative, discretion and tact.
- Sensitivity to other cultures generally and specifically to institutional customs and practices
References
- Dr Emmanuel Rukundo, Director General of Rwanda Water Resources Board, +250781958885
- ACCA Willy Innocent Twishime, Director of Education and development services at ICPAR, +250788353280
Certification
I hereby certify that the information given above is true and correct to the best of my knowledge.
Timeline
Professional Trainee
ICPAR
01.2024 - Current
Customer Service Officer
BEFA GROUP LTD, A REAL ESTATE
07.2023 - 12.2023
Intern
Horizon Construction
08.2022 - 12.2022
Bachelor of Science - Civil Engineering
Institut D’enseignement Superieure De Ruhengeri (INES Ruhengeri)
Diploma in Technical secondary education A2 -
Iprc Ngoma
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