Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Angela Nabikindu

Brampton,ON

Summary

I am a bilingual, results-driven IT professional with over seven years of hands-on experience in IT support and customer service. Fluent in both English and French, I have a proven track record of effectively managing complex technical issues, including system and network setups, troubleshooting, and providing high-level client support. My strong communication skills allow me to engage with diverse client bases and resolve challenges efficiently. I am passionate about delivering innovative solutions and consistently exceeding customer expectations. Currently, I am seeking remote opportunities where I can leverage my technical expertise, bilingual abilities, and problem-solving skills to add value and drive impactful results for forward-thinking organizations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

BILINGUAL (FR&EN) CUSTOMER SERVICE REPRESENTATIVE

GOBOLT
05.2022 - 05.2025
  • Delivered courteous, professional, and timely responses to a high volume of customer inquiries across multiple channels.
  • Effectively managed and resolved customer concerns by addressing inquiries promptly and thoroughly.
  • Demonstrated strong verbal and written communication skills, tailoring responses to meet the needs of diverse audiences.
  • Conducted in-depth research to fully understand and respond to customer requests with accuracy and empathy.
  • Maintained a customer-first approach, ensuring every interaction reflected professionalism and company standards.
  • Collaborated closely with the Project Support Team to resolve issues and improve service delivery.
  • Proven ability to prioritize and multitask in fast-paced environments without compromising service quality.

BILINGUAL (FR&EN) CARE TEAM REPRESENTATIVE

SAFTECH CANADA
06.2019 - 01.2022
  • Provided second-level bilingual support (English and French) to customers, ensuring prompt and effective resolution of inquiries and complaints.
  • Handled a steady volume of inbound calls from clients in the healthcare sector, offering accurate information on billing, shipping, warranties, and service details.
  • Built lasting customer relationships by delivering empathetic, solution-oriented service and making customers feel valued and supported.
  • Successfully managed escalations, turning challenging situations with dissatisfied customers into positive outcomes through active listening and problem resolution.
  • Engaged in cross-functional collaboration with other team members to improve service quality and ensure seamless customer experiences.
  • Utilized company databases, CRM systems, and support tools to log interactions, track issues, and maintain accurate customer records.
  • Recommended appropriate products and services, contributing to upselling efforts and supporting the company's revenue goals.
  • Ensured strict adherence to company policies, procedures, and service standards while maintaining professionalism in all interactions.
  • Demonstrated strong multitasking and organizational skills in a high-volume call environment, ensuring consistency and reliability in service delivery.

BILINGUAL (FR&EN) CALL CENTER REPRESENTATIVE

TECH MAHINDRA
12.2017 - 02.2019


  • Make and answer customers calls and address their needs, complaints, and requests callers feel supported and valued
  • Build long-lasting relationships with clients
  • Handle difficult situations with dissatisfied customers and offer them adequate Support
  • Work with other call center representatives to improve customer service
  • Use software, databases, and tools available within the company
  • Respond to a steady volume of inbound calls from Health Care Providers
  • Respond to inquiries regarding eligibility and claim inquiries
  • Identify and assess the caller's needs and achieve first call resolution on every call

Education

Diploma - Global Market Skillsets

Saftech Canada Academy
Toronto, ON
01.2025

Certificate - Information Technology

Centennial College
GTA, ON
01.2022

Certificate - Project Management

Education Edge Institute
Mississauga, ON
01.2020

Skills

  • Customer Relationship Management
  • Technical Support
  • Conflict Resolution
  • Time Management
  • Multichannel Support
  • Data Entry
  • Attention to Detail
  • Team Collaboration
  • Positive Communication
  • Troubleshooting
  • Bilingual (ENG/FR)

Certification

  • Cloud Computing & Virtualization Essentials Hands-on experience with cloud platforms (AWS, Azure, My Cloud), virtualization technologies, and remote infrastructure management.
  • IT Support & Customer Service Essentials Skills in troubleshooting, help desk operations, and remote tech support using tools like TeamViewer and Office 365.
  • PMP (Project Management) Essentials Foundation in project planning, Agile/Scrum methodologies, and leadership for managing global and remote teams.

Languages

Fluent in English
Fluent in French

Timeline

BILINGUAL (FR&EN) CUSTOMER SERVICE REPRESENTATIVE

GOBOLT
05.2022 - 05.2025

BILINGUAL (FR&EN) CARE TEAM REPRESENTATIVE

SAFTECH CANADA
06.2019 - 01.2022

BILINGUAL (FR&EN) CALL CENTER REPRESENTATIVE

TECH MAHINDRA
12.2017 - 02.2019

Certificate - Information Technology

Centennial College

Certificate - Project Management

Education Edge Institute

Diploma - Global Market Skillsets

Saftech Canada Academy

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Angela Nabikindu