Anthony Mwangi
Musanze
Summary
Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Quivers Liqour Ltd
Ruhengeri, Rwanda
09.2023 - Current
- Developed and implemented operational processes to enhance efficiency and customer satisfaction.
- Managed inventory systems to ensure optimal stock levels and minimize waste.
- Oversaw daily financial transactions, maintaining accurate records and budget forecasts.
- Trained staff on customer service protocols, improving overall service quality and team performance.
- Established vendor relationships to negotiate favorable terms for supplies and services.
- Ensured compliance with all regulatory requirements, avoiding penalties and fines.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
HR & Admin Officer Assistant
People Link Limited / Papaya Holdings Limited
Kenya
07.2018 - 01.2019
- Assisted in recruitment, onboarding, training, and payroll for 100+ employees.
- Coordinated HR projects, grievance handling, and compliance reporting.
- Conducted retail store visits to ensure operational compliance and staff supervision.
Owner & Manager
Gaturu Enterprises Limited
Kenya
07.2015 - 01.2019
- Oversaw the smooth running of the business, including procurement and books of accounts.
- Oversaw mobile banking, money transfer services, and wholesale/retail sales of gas, refills, and accessories.
- Maintained orderly and timely home deliveries, ensuring high customer satisfaction.
Supervisor
MG Securities Limited
Kenya
01.2018 - 06.2018
- Managed guard schedules, site placements, and emergency responses.
- Ensured client satisfaction and operational efficiency.
Business Development Officer
Amazing Interiors Limited
Kenya
08.2015 - 03.2017
- Expanded client base by 30% through sales strategies and market research.
- Trained and mentored sales staff to consistently meet quotas.
HR Assistant & Supervisor Roles
Various Organizations
Kenya
01.2013 - 01.2015
- Conducted recruitment, employee appraisals, payroll, and compliance reporting.
- Supervised teams in hospitality and retail, improving efficiency and service quality.
Education
Diploma - Employee Relations
Empire International Training College
UK01.2018
Diploma - HR Management & Development
Nairobi Institute of Business Studies (NIBS Technical College)
UK01.2019
Advanced Diploma - HR Management & Development
Nairobi Institute of Business Studies (NIBS Technical College)
UK01.2019
Diploma - Business Management & Administration
Empire International Training College
UK01.2018
Computer Packages
Heritage Professional College
01.2012
Secondary Education - undefined
Kiamuya Secondary School & Karuthi St Mary’s Secondary School
01.2011
Skills
- Talent Acquisition & Recruitment (Skilled & Unskilled)
- Team Leadership & Staff Supervision
- Organizational Development & Change Management
- HR Policies, Compliance & Payroll Administration
- Employee Engagement & Retention
- Communication, Reporting & Interpersonal Skills
- Planning, Organization & Problem Solving
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
Languages
English – Fluent
Swahili – Fluent
Certification
- Canadian Workplace Etiquette Certificate
- Soft Skill Working with others Certificate
- Soft Skill Workplace Communication
- Certified CPR/AED, LifeSafe
- Emergency First Aid Level C CPR?AED
- Emergency Management and Preparedness with ONTARIO CORPS
- Emergency Volunteer Risk Management With ONTARIO CORPS
Timeline
Small Business Owner
Quivers Liqour Ltd
09.2023 - Current
HR & Admin Officer Assistant
People Link Limited / Papaya Holdings Limited
07.2018 - 01.2019
Supervisor
MG Securities Limited
01.2018 - 06.2018
Business Development Officer
Amazing Interiors Limited
08.2015 - 03.2017
Owner & Manager
Gaturu Enterprises Limited
07.2015 - 01.2019
HR Assistant & Supervisor Roles
Various Organizations
01.2013 - 01.2015
Diploma - HR Management & Development
Nairobi Institute of Business Studies (NIBS Technical College)
Advanced Diploma - HR Management & Development
Nairobi Institute of Business Studies (NIBS Technical College)
Diploma - Business Management & Administration
Empire International Training College
Computer Packages
Heritage Professional College
Secondary Education - undefined
Kiamuya Secondary School & Karuthi St Mary’s Secondary School
Diploma - Employee Relations
Empire International Training College