Arnaud Cyusa
Kigali,01
Summary
Dynamic call center representative with strong customer relationship management skills. Proven ability to resolve issues and enhance guest satisfaction while collaborating effectively with team members.
Overview
2
2
years of professional experience
Work History
Call Center Representative
CCI Rwanda
Kigali , Rwanda
08.2024 - Current
- Assisted customers with inquiries and provided product information efficiently.
- Handled customer complaints and resolved issues to ensure satisfaction.
- Documented interactions in the customer relationship management system accurately.
- Collaborated with team members to improve service delivery processes.
Hotal manager
Saint André hotel
Kigali , Rwanda
10.2023 - Current
- Managed daily hotel operations and coordinated staff activities.
- Oversaw guest services, ensuring high levels of satisfaction and comfort.
- Implemented training programs for new team members on hospitality standards.
- Developed schedules for front desk and housekeeping staff to optimize efficiency.
- Coordinated with vendors for maintenance and repair services throughout the hotel.
Skills
- Customer relationship management
- Product knowledge
- Complaint resolution
- Data entry accuracy
Languages
English
First Language
English
Elementary (A2)
A2
Timeline
Call Center Representative
CCI Rwanda
08.2024 - Current
Hotal manager
Saint André hotel
10.2023 - Current