ATETE DIVINE
Kigali
Summary
Dynamic Sales Manager with a proven track record at Crest Group Ltd, excelling in strategic sales planning and team leadership. Achieved significant revenue growth through innovative marketing strategies and exceptional customer relationship management. Skilled in performance coaching and data analysis, driving team accountability and enhancing customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Manager
Crest Group Ltd
Remera
07.2020 - 11.2024
- Leading comprehensive retail operations and sales performance in a fast-paced commercial environment.
- Successfully managed daily retail operations, including customer service, inventory management, and staff supervision.
- Consistently achieved and exceeded sales targets through strategic planning and effective customer engagement.
- Led and motivated retail staff, implementing performance improvement initiatives that enhanced productivity and customer satisfaction.
- Maintained high store standards and ensured exceptional customer satisfaction through personalized service delivery.
- Implemented efficient inventory management systems and sales processes that reduced operational costs and improved workflow.
- Conducted regular performance evaluations and provided targeted coaching to team members.
- Built and maintained strong customer relationships, resulting in increased repeat business and customer loyalty.
Sales Manager
Alpha Choice Rwanda Ltd
Kigali Economic Zone
09.2019 - 06.2020
- Managed high-performing sales team and implemented strategic initiatives to achieve revenue targets.
- Successfully managed and motivated a high-performing sales team, fostering collaboration and professional development.
- Developed and implemented comprehensive sales strategies that consistently achieved revenue targets and market expansion goals.
- Built and maintained strong customer relationships that contributed significantly to company revenue growth.
- Established performance metrics and tracking systems that improved team accountability and results.
- Identified and pursued new business opportunities, expanding the company's market presence in the economic zone.
Marketing Team Leader
Messenger
Kigali City
03.2018 - 09.2018
- Led and mentored a high-performing marketing team while overseeing daily operations and strategic reporting.
- Supervised daily marketing operations, ensuring efficient workflow and quality deliverables.
- Created and presented comprehensive daily, weekly, and monthly performance reports to senior management.
- Collaborated on marketing campaign development and execution, contributing to brand awareness and lead generation.
- Established reporting systems that improved transparency and enabled data-driven decision making.
Education
Bachelor of Science - Information Technology
University of Kigali
Kigali, Rwanda03.2023
Advanced Diploma - Networking
Peace Integrated Polytechnic of Rwanda
Kigali, Rwanda09.2020
Skills
- Strategic sales planning and execution
- Marketing Campaign Development & Management
- Lead Generation & Customer Qualification
- Revenue Growth & Target Achievement
- Market Research & Competitive Analysis
- Brand Development & Positioning
- Team Leadership & Development
- Performance Management & Coaching
- Cross-Functional Collaboration
- Strategic Planning & Implementation
- Staff Training & Development
- Customer Relationship Management (CRM)
- Customer Service Excellence
- Customer Retention & Satisfaction
- Client Consultation & Problem-Solving
- Relationship Building & Maintenance
- Information Technology Systems
- Data Analysis & Reporting
- CRM Software Management
- Microsoft Office Suite (Advanced)
- Network Administration
- Digital Marketing Tools
Certification
- Al Career Essentials, ALX Rwanda, 07/01/24
- Virtual Assistant, ALX Rwanda, 10/01/24
Accomplishments
- Successfully led teams across multiple organizations, consistently improving performance and achieving targets.
- Developed and executed sales strategies that consistently met and exceeded revenue targets across different market segments.
- Built lasting customer relationships resulting in high retention rates and increased repeat business.
- Implemented efficient operational systems that improved productivity and reduced costs.
- Mentored and developed junior staff members, contributing to reduced turnover and improved team performance.
- Demonstrated adaptability and success across retail, corporate, and marketing environments.
References
Available upon request
Languages
- English, Fluent (Professional Working Proficiency)
- Kinyarwanda, Native
- French, Conversational
Professional Attributes
- Results-Oriented: Proven track record of consistently achieving and exceeding targets through strategic planning and dedicated execution.
- Natural Leader: Strong leadership abilities with experience in motivating teams and driving organizational success.
- Analytical Thinker: Combines technical background with business acumen to make data-driven decisions and optimize performance.
- Relationship Builder: Exceptional interpersonal skills that foster trust and long-term partnerships with clients and colleagues.
- Growth Mindset: Committed to continuous learning and professional development, as evidenced by recent Al and virtual assistant certifications.
- Tech-Savvy Professional: Unique combination of IT expertise and sales/marketing experience that brings innovative solutions to traditional challenges.
References
References available upon request.
Timeline
Sales Manager
Crest Group Ltd
07.2020 - 11.2024
Sales Manager
Alpha Choice Rwanda Ltd
09.2019 - 06.2020
Marketing Team Leader
Messenger
03.2018 - 09.2018
Bachelor of Science - Information Technology
University of Kigali
Advanced Diploma - Networking
Peace Integrated Polytechnic of Rwanda