Volunteering, community service or charity work
Aziz Kyobe
Supply Chain Managment
Kigali,RWANDA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
EXECUTIVE REPRESENTATIVE
Actionline International Ltd
KIGALI
01.2022 - Current
- Build professional relationships in Rwanda.
- Point of contact for Rwanda
- Establish business opportunities in line with the company’s strategic direction
- Negotiation and authorize contracts
- Team building
- Managing the company.
- Conducted annual business plans and segmentation audits.
- Prepared electronic daily field observation reports and summary reports.
- Participated in regular status and strategy meetings with customers' senior management to understand and meet needs.
- Helped support business growth by disseminating information that favorably promoted organization products and services.
- Helped monitor customer and competitor activity and industry trends.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Trained and mentored new sales representatives
OPERATIONS MANAGER
MGS LTD
KIGALI
09.2019 - 01.2021
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed systems and procedures to improve operational quality and team efficiency.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
PROCUREMENT AND LOGISTICS MANAGER
MAISHA TRADING GROUP/RWABUSINESS GROUP
KIGALI
02.2018 - 08.2019
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Kept corporate departments and customers updated on critical shipments.
- Directed shipping and receiving of wide range of products daily.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Monitored logistics performance and identified improvement opportunities.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reviewed established business practices and improved processes to reduce expenses.
- Tracked production and quality control systems to proactively identify deficiencies.
- Organized records of vehicles, schedules and completed orders.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Collaborated with manufacturing and supply chain management.
- Coordinated dispatching of 10 drivers to accomplish daily delivery requirements
LOGISTICS OFFICER
BALYA LOGISTICS UGANDA LTD
KAMPALA
07.2017 - 01.2018
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Managed functional areas of logistics.
- Developed logistical checklists to guide activities support.
- Supervised logistics functions and operations.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Analyzed procurement requests to identify service providers' information with performance, quality and prices to determine transaction requirements.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Integrated warehouse operations with existing and new business processes.
- Organized records of vehicles, schedules and completed orders.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Conducted research to address shipping errors and packaging mistakes.
- Analyzed procurement requests to identify service providers' information with performance, quality and prices to determine transaction requirements
Clearing Agent
INTERNATIONAL CARRIERS RWANDA LTD
KIGALI
11.2016 - 07.2017
- Corresponded with business partners by written correspondence, telephone or e-mail.
- Obtained payment on delinquent accounts or completed accounting adjustment forms for review.
- Anticipated, identified and resolved problems delaying timely release or movement of freight.
- Coordinated post-entry activities on customer's behalf.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Examined cargo and freight shipments to check goods' condition.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Advised clients on transportation and payment methods.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
SALES MANAGER
98.7 KFM RADIO STATION
KIGALI
01.2016 - 11.2016
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Evaluated performance against goals and implemented appropriate development plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Established and cultivated solid business relationships with new or existing customers
PURCHASING MANAGER
RZMANNA CAFÉ & BAKERY
KIGALI
10.2013 - 02.2015
- Implemented policies to reduce cost and eliminate waste.
- Performed monthly reconciliation of open purchasing orders.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Sourced vendors, built relationships, and negotiated prices.
- Adjusted procedures to maximize department effectiveness.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Conducted regular research to identify trends and cost saving opportunities.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Developed and tracked metrics to measure supplier performance and cost savings.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Negotiated pricing and terms with vendors to secure best value for company.
- Established and maintained accurate records of purchases, pricing and payment term
Education
Associate of Arts - CERTIFICATE IN SUPPLYCHAIN MANAGEMENT
E-LEARNING COLLEGE
ONLINE 01.2020 - 12.2021
BBA - DEGREE IN PROCUREMENT AND LOGISTICS MANAGEMENT
NDEJJE UNIVERSITY UGANDA
KAMPALA-UGANDA 01.2010 - 10.2013
DIPLOMA - HOTELS AND INSTITUTIONAL CATERING
BUGANDA ROYAL INSTITUTE KAMPALA UGANDA
KAMPALA-UGANDA 03.2010 - 11.2012
Some College (No Degree) -
CENTENARY HIGH SCHOOL NNYENDO
MASAKA-UGANDA 02.2006 - 11.2008
Skills
Supply chainundefined
Accomplishments
- TRADING GROUP/RWABUSINESS GROUP
- FEBRUARY– AUGUST 2019
- Responsibilities:
- Represent companies in negotiating contracts andformulating policies with suppliers
- Direct and coordinate activities of personnel engaged inbuying, selling, and distributing materials, equipment,machinery, and supplies
- Locate vendors of materials, equipment or supplies, andinterview them to determine product availability and terms ofsales
- Prepare and process requisitions and purchase orders forsupplies and equipment
- Develop and implement purchasing and contractmanagement instructions, policies, and procedures
- Resolve vendor or contractor grievances, and claims againstsuppliers
- Control purchasing department budgets
- Review purchase order claims and contracts for conformanceto company policy
- LOGISTICS OFFICER
- BALYA LOGISTICS UGANDA LTD
- JULY 2017 – JAN 2018
- Responsibilities:
- Negotiate and arrange transport of goods with shipping orfreight companies
- Notify consignees, passengers, or customers of the arrival offreight or baggage, and arrange for delivery
- Advise clients on transportation and payment methods
- Inspect and count items received and check them againstinvoices or other documents, recording shortages andrejecting damaged goods
- Keep records of all goods shipped, received, and stored
- Coordinate and supervise activities of workers engaged inpacking and shipping merchandise
- Maintain a supply of packing materials
- Send samples of merchandise to quality control units forinspection.
Interests
Sports such as competing on a team or in a league, hiking or other forms of exercise
Music
Research
History
Nature
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
EXECUTIVE REPRESENTATIVE
Actionline International Ltd
01.2022 - Current
Associate of Arts - CERTIFICATE IN SUPPLYCHAIN MANAGEMENT
E-LEARNING COLLEGE
01.2020 - 12.2021
OPERATIONS MANAGER
MGS LTD
09.2019 - 01.2021
PROCUREMENT AND LOGISTICS MANAGER
MAISHA TRADING GROUP/RWABUSINESS GROUP
02.2018 - 08.2019
LOGISTICS OFFICER
BALYA LOGISTICS UGANDA LTD
07.2017 - 01.2018
Clearing Agent
INTERNATIONAL CARRIERS RWANDA LTD
11.2016 - 07.2017
SALES MANAGER
98.7 KFM RADIO STATION
01.2016 - 11.2016
PURCHASING MANAGER
RZMANNA CAFÉ & BAKERY
10.2013 - 02.2015
DIPLOMA - HOTELS AND INSTITUTIONAL CATERING
BUGANDA ROYAL INSTITUTE KAMPALA UGANDA
03.2010 - 11.2012
BBA - DEGREE IN PROCUREMENT AND LOGISTICS MANAGEMENT
NDEJJE UNIVERSITY UGANDA
01.2010 - 10.2013
Some College (No Degree) -
CENTENARY HIGH SCHOOL NNYENDO
02.2006 - 11.2008
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