Billy Graham NGIRABAKUNZI
Kigali,01
Summary
Accomplished professional with extensive experience in project management, customer service, and logistics operations. Recognized for enhancing supply chain strategies and fostering team collaboration to achieve high levels of service excellence and process improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Coordinator
Africa Hope Initiatives
10.2025 - Current
- Kigali,
- Coordinated project timelines and schedules, ensuring timely execution of community development initiatives.
- Facilitated communication between stakeholders and team members, enhancing collaboration and project alignment.
- Managed project documentation, ensuring adherence to organizational standards and supporting successful project outcomes.
Operations Associate
Scania Parts Logistics
Oudsbergen
07.2023 - 09.2025
- Oudsbergen, Belgium
- Managed inventory levels to optimize parts distribution efficiency.
- Coordinated order processing, ensuring timely fulfillment of customer requests and enhancing satisfaction.
- Maintained accurate records of inbound and outbound shipments to ensure compliance and streamline operations.
Operations Associate
Nike
Laakdal
02.2023 - 07.2023
- Laakdal, Belgium
- Coordinated order processing and shipment logistics to achieve timely deliveries.
- Managed inventory levels to ensure accurate stock availability, supporting seamless operations.
- Oversaw warehouse organization and upheld safety standards, contributing to a secure working environment.
Aviation Security Agent
Brussels Airlines
Kigali
06.2018 - 03.2022
- Inspected baggage and cargo for prohibited items and safety compliance.
- Monitored access control to secure restricted areas of the airport terminal.
- Collaborated with law enforcement during emergency response situations.
- Managed security operations in Kigali to maintain compliance with aviation regulations and safety protocols.
Senior Customer Service Agent
National Aviation Services
Kigali
06.2015 - 06.2018
- Provided exceptional customer support for airline operations and passenger inquiries.
- Resolved complex issues efficiently while maintaining a positive customer experience.
- Collaborated with airport staff to ensure seamless service delivery and communication.
- Managed daily operations in Kigali to provide smooth service delivery and customer satisfaction
Operations Clerk
Spedag Interfreight Ltd Rwanda
Kigali
04.2014 - 06.2015
- Coordinated daily operations and logistics for efficient freight movement.
- Coordinated daily operations in Kigali to maintain smooth workflow.
- Managed documentation processes for cargo clearance and compliance.
- Maintained inventory records and ensured accurate stock levels.
Education
Dual Master and Doctorate - Business Administration
Edgewood University
Madison, Wisconsin03-2028
Diploma - Project Management
Alison
Ireland04-2024
Diploma - Supply Chain Management
Alison
Ireland09-2022
Bachelor's Degree - Information Technology
University of Kigali
Kigali12-2019
Skills
- Project coordination
- Planning
- Supply chain strategy
- Microsoft Office
- Amadeus for Airlines
- OneRes
- Electronic Single window
- Team collaboration
- Customer service
Certification
- Reachtruck
- Combitruck
- HOP (High Order Pick Truck)
- LOP (Low Order Pick Truck)
- Electric Pallet Stacker
- Aviation Security Screener
Awards
Employee of the year 2017, National Aviation Services, 2017
Hobbies and Interests
- Reading
- Playing Football
Training
- PRM-GOPS Aviation Security
- Canada immigration for check-in and gate staff Human Factor
- Dangerous Good Cat 9-12 (African Outstations)
- GDPR
- SMS Training for Ground Operations
- StarA-Working within Star Alliance
- StarA- Meet with Star Alliance
- StarA- Customer Relations
- Legal- Integrity Compliance
- Health & Measures Covid-19 for all LHG Passenger and Baggage Instruction
- Information and Physical Security Awareness
- Nike Vas System VMOS Production Manual Handling
- SAP
Disclaimer
I hereby declare that above given details are true and correct to the best of my knowledge and belief.
Personal Information
Marital Status: Married
Languages
- Kinyarwanda, Fluent
- English, C2
- French, B1
- Dutch, A2
Timeline
Project Coordinator
Africa Hope Initiatives
10.2025 - Current
Operations Associate
Scania Parts Logistics
07.2023 - 09.2025
Operations Associate
Nike
02.2023 - 07.2023
Aviation Security Agent
Brussels Airlines
06.2018 - 03.2022
Senior Customer Service Agent
National Aviation Services
06.2015 - 06.2018
Operations Clerk
Spedag Interfreight Ltd Rwanda
04.2014 - 06.2015
Dual Master and Doctorate - Business Administration
Edgewood University
Diploma - Project Management
Alison
Diploma - Supply Chain Management
Alison
Bachelor's Degree - Information Technology
University of Kigali