BRENDAH UMUTONIWASE
Gasabo-Kimironko
Summary
Results-driven Customer Care personal devoted to delivering top-notch service with every inquiry. Am Organized, detail-oriented, Proficient and energetic organizer with excellent written and verbal communication skills and ability to handle multiple tasks simultaneously. keeping fit and active helps concentrate on work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Officer Customer Care and Events Management
National Bank Of Rwanda
10.2022 - Current
- Attend to both internal and external customers on daily basis
- Receiving all walk-ins in bank and orienting them
- Responding to all customer-related calls and emails that come to the bank.
- Receiving and handling complaints both systematically and walk-ins
- Ensure meeting rooms are well organized and refreshments are provided for internal meetings
- Educate customers by explaining complex details in easy-to-understand terminology.
- Provide other administrative support upon supervisor's request.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Professional intern
Broadband Sytems Corporations
04.2022 - 09.2022
- Worked in Network installation and service delivery department
- On-site network engineer where I was providing support to customers
- Troubleshooting, diagnosing, and solving hardware, software, and other issues affecting the network and device.
- Network performance monitoring to decide whether any changes are required.
- Plan, install, and test networking devices, hardware for computers, and devices for operating systems.
- Provided network support services for devices such as routers, access points, firewall, smartZone and other hardware.
General Secretary
UR College Of Science & Technology Student's Union
01.2020 - 01.2022
- Served as liaison between student union and the college administration
- Made follow-up of execution of duties among committee members
- Planning and coordinating events, including organizing public lectures, meetings, campaigns, club and sports activities
- Organized conferences and special events by setting up catering and preparing supporting materials
- Advocating for students' interests
- Attending and representing student union at conferences and other events
- Composed and proofread correspondence, reports, and confidential documents
- Maintained office records detailing budget information and purchase orders
- Adhered to confidentiality procedures to protect sensitive data and information
- Documented payments and expenses to keep financial records current
- Ordered office supplies to meet functional needs
- Scheduled, confirmed, and rearranged internal meetings
- Maintained efficient office environment by routing incoming and outgoing mail
- Generated routine and one-off presentations, agendas, and reports.
Education
Bachelors - Information Technology - Information Technology
UR-College of Science & Technology
Nyarugenge10.2022
High School Diploma -
Computer Science
Gisagara11.2016
Skills
- Strong communication skills
- Organizational skills
- Computer and technical skills
- Adaptability and Flexibility skills
Certification
- Customer care skills and telephone Etiquettes february 9, 2023 from ALISON.
- Business administration - working with customers and team march 23, 2023 from ALISON
- Executive assistant professional certificate December 23, 2023 from Institute of management , Technology & Finance.
- certificate of Recognition -General Secretary Award 2020-2022 from University of Rwanda student's Union.
- Fortinet certified Associate in cybersecurity
- Fortinet certified fundamentals in cybersecurity.
Languages
English
Proficient
C2
french
Beginner
A1
kinyarwanda
Proficient
C2
References
- Ingabire Odette, customer care and events management Manager at National Bank of Rwanda , +250788625032
- Ishema Yves, Network installation and service delivery manager at BSC plc ,+250785200934
Timeline
Officer Customer Care and Events Management
National Bank Of Rwanda
10.2022 - Current
Professional intern
Broadband Sytems Corporations
04.2022 - 09.2022
General Secretary
UR College Of Science & Technology Student's Union
01.2020 - 01.2022
Bachelors - Information Technology - Information Technology
UR-College of Science & Technology
High School Diploma -
Computer Science
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