BUDA CHRISTIAN
manager
Kigali,kigali
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest House Manager
Nyumbani Maison Depassage
11.2018 - 11.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Implemented successful strategies to increase customer satisfaction.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Education
High School Diploma -
E.S.NYARASI
Rutsiro10.2018
Skills
- Guest Services Management
- Guest Accommodations
- Strategic Planning and Analysis
- Office and Staff Streamlining
- Guest Experiences
- Special Event Coordination
Accomplishments
- Kept guests calm during Hurricane Ivan through effective communication and dynamic listening skills which prevented serious injuries or fatalities.
- Promoted the hotel as a wedding destination on social media and online ads which increased the number of such events by 70%.
Certification
- Certified Hotel Administrator
Football and Reading
- I love playing football and watch the match
- and also reading some books and newspaper
Languages
English, Francais
Native language
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Guest House Manager
Nyumbani Maison Depassage
11.2018 - 11.2022
High School Diploma -
E.S.NYARASI
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