Carter Mugabe
IT Professional In AI And Cloud Systems
Kigali
Summary
Dynamic Sales Officer with a proven track record at Pheonix All City Rwanda Limited, enhancing customer satisfaction and boosting sales through strategic relationship building and sales process engineering. Expert in promotional sales events and technical support, achieving key organizational objectives. Demonstrates strong proficiency in brand building and leveraging hard and soft skills to exceed sales targets.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Sales Officer
Pheonix All City Rwanda Limited.
03.2022 - 10.2024
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Construction materials.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Implemented sales training initiatives for new team members, improving overall performance and productivity.
- Delivered process improvement solutions to achieve organizational objectives and key metric targets.
Tax Clearing Agent
Eastrail Clearing Agency
02.2020 - 11.2022
- Completed accurate data input or corrections into computer files.
- Enhanced customer satisfaction by providing timely and accurate shipment updates and tracking information.
- Leveraged extensive knowledge of tariff classifications to accurately assign correct codes to imported goods for customs processing purposes.
- Anticipated, identified and resolved problems delaying timely release or movement of freight.
- Coordinated post-entry activities on customer's behalf.
- Coordinated with international agents to ensure smooth transition of goods across borders.
Education
High School Diploma -
Integrated Polytechnic Regional Center PRC-Kigali
Kicukiro, Kigali 04.2001 -
Skills
Promotional sales events
Certification
Artificial Intelligence Career Essentials
Reading
"Passionate about self-improvement, I thrive on learning and evolving to become the best version of myself. Lately, I’ve enjoyed seeing my growth reflected in both personal and professional aspects. From adopting new habits to mastering new skills, I continuously challenge myself to improve and embrace change. Whether through insightful books or hands-on experiences, I find immense satisfaction in progress and enjoy inspiring those around me to do the same. With a positive outlook and a dedication to growth, I believe every step forward—no matter how small—brings me closer to achieving my full potential."
Timeline
AWS Cloud Practitioner
01-2025
Professional Foundations
09-2024
Artificial Intelligence Career Essentials
05-2024
Sales Officer
Pheonix All City Rwanda Limited.
03.2022 - 10.2024
Tax Clearing Agent
Eastrail Clearing Agency
02.2020 - 11.2022
High School Diploma -
Integrated Polytechnic Regional Center PRC-Kigali
04.2001 -
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