Summary
Overview
Work History
Education
Skills
CONSULTANCY BRANDS
Interesting Fact
Phone
Hobbies and Interests
Languages
References
Timeline
Generic
Catherine Belinda NAMAKULA

Catherine Belinda NAMAKULA

Kampala

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations.

Offering talent for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.

History of thriving in team-oriented environments.

Overview

9
9
years of professional experience

Work History

HEAD OF CONTENT/SOCIAL MEDIA ENGAGEMENT MANAGER

iBLUE CONCEPTS LTD
Rwanda
06.2023 - Current
  • Write, edit and publish engaging posts for social media networks (e.g. Facebook, Linked In, Snapchat, Instagram and Twitter)
  • Optimize social media content (language, message, tone) on the basis of the behavior of our target audience
  • Plan for and structure social media plans periodically (weekly, monthly, quarterly and annually)
  • Work on general social media direction with the the creative and strategy teams
  • Create monthly content calendars for social media platforms like Facebook, Twitter, Instagram and Linked In.
  • Lead content brainstorms
  • Copy write for digital media chase lists for Search ads, Display banners, Websites, online articles, and any other digital media platforms within client’s scope of work.
  • Respond to comments and questions on client’s social media channels in a respectful and timely manner
  • Manage content distribution to online channels and social media platforms to increase web traffic

OUTSOURCED MARKETING MANAGER

01.2020 - Current
  • Outsource businesses from devising their wider marketing strategies, to implementing well planned marketing campaigns
  • Working directly with my clients team as a go to expert for all things marketing
  • Digitally improve online visibility, boost brand engagement and generate enquiries through digital marketing.

DIGITAL MARKETING SPECIALIST

POSTMAN UGANDA
01.2021 - 05.2022
  • Developing workable budgets, media, content and editorial plans and realistic timetables
  • Collaborated with the creative team in creation of marketing recommendations, strategies and actions of the company
  • Content development and editorial calendar planning
  • Conducting and handling online media, influencer ship and partnership outreach.

MARKETING COORDINATOR

UBER TECHNOLOGIES INC
KAMPALA
06.2019 - 12.2019
  • Supervised and helped create various advertising or merchandising sales campaigns
  • Collaborated with product managers to implement new and modified programs and initiatives
  • Assisted in creating, recommending and supplementing marketing programs and campaigns for products and services
  • Built, created monthly content for social networks and delivering leads.
  • Conducted research on competitors' activities and products to inform strategic decisions.
  • Monitored market trends to identify opportunities for product development or improvement.
  • Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
  • Developed and implemented marketing plans and strategies to boost company visibility.
  • Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
  • Monitored responses to promotional content, adjusting messages to achieve objectives.
  • Partnered with marketing teammates and other stakeholders to build and launch marketing programs.

SOCIAL MEDIA/CONTENT STRATEGIST

iBLUE CONCEPTS RWANDA
Rwanda
10.2017 - 05.2019
  • Collaborated with the accounts team in creation of marketing recommendations, strategies and actions for the client
  • Reviews, analyses and evaluates projects relative to the clients and objectives, assign creative projects, internal agency projects and assigned new business projects.
  • Analyzed industry trends and identified opportunities for business growth.
  • Collaborated with other departments to ensure effective execution of strategies.
  • Identified key metrics to measure the success of initiatives and campaigns.
  • Prepared reports outlining findings from data analysis efforts.
  • Recommended new approaches based on best practices in the industry.
  • Wrote content related to strategies such as white papers, blog posts, press releases.

TRAFFIC MANAGER

I BLUE CONCEPTS RWANDA
06.2018 - 08.2018
  • Met with the heads of departments to learn about the status of existing projects, and details about new projects coming into the agency
  • Created schedules for new tasks, and assigned those tasks using the trafficking system in place (this is usually done with software, and many tasks are automated)
  • Reviewed current and future timelines and job statuses with the heads of department, and if necessary, the individuals working on the jobs
  • Rescheduled projects based on new or changing priorities.

SOCIAL MEDIA EXECUTIVE

PIZZAHUT UGANDA
05.2016 - 07.2018
  • Overseeing all company social media accounts management
  • Developing engaging creative innovative content for regularly scheduled posts, which enlightened audiences and promoted brand focused messaged
  • Coordinated social media messaging with advertising departments, brand managers and quarterly or seasonal company goals
  • Managing social media team members including copywriters and other content creators by overseeing their work and offering guidance or direction.

CUSTOMER SERVICE REPRESENTATIVE

AIRTEL TELECOMMUNICATIONS COMPANY
01.2015 - 08.2015
  • Polished professional customer service representative offering
  • Provides a three year customer experience support in busy call centre environments for public utility and assured industry employers
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

CERTIFICATE IN PROJECT MANAGEMNT - Project Management

UDEMY
SAN FRANSICO
07.2033

Associate of Arts - MEDIA DESIGN AND 3D ANIMATION

ARTFIELD INSTITUTE OF DESIGN
UGANDA
08.2015

Skills

  • Call centre
  • Ms word Excel and access
  • Strategy and planning
  • Marketing
  • Staff Development
  • Workforce Management
  • Business Administration
  • Operations Management
  • Project Management
  • Verbal and Written Communication
  • Team Leadership
  • Brand Management

CONSULTANCY BRANDS

  • Elite Agribusiness Ventures
  • Sanita Investments limited
  • The mercury Phoenix Trust UK (NGO)

Interesting Fact

  • Keeping my emotions in check
  • I relate easily

Phone

+ (0) 256 798687312, + (0) 256 779951469

Hobbies and Interests

  • Reading
  • Music
  • Poetry

Languages

English
First Language
English
Advanced (C1)
C1

References

References available upon request.

Timeline

HEAD OF CONTENT/SOCIAL MEDIA ENGAGEMENT MANAGER

iBLUE CONCEPTS LTD
06.2023 - Current

DIGITAL MARKETING SPECIALIST

POSTMAN UGANDA
01.2021 - 05.2022

OUTSOURCED MARKETING MANAGER

01.2020 - Current

MARKETING COORDINATOR

UBER TECHNOLOGIES INC
06.2019 - 12.2019

TRAFFIC MANAGER

I BLUE CONCEPTS RWANDA
06.2018 - 08.2018

SOCIAL MEDIA/CONTENT STRATEGIST

iBLUE CONCEPTS RWANDA
10.2017 - 05.2019

SOCIAL MEDIA EXECUTIVE

PIZZAHUT UGANDA
05.2016 - 07.2018

CUSTOMER SERVICE REPRESENTATIVE

AIRTEL TELECOMMUNICATIONS COMPANY
01.2015 - 08.2015

CERTIFICATE IN PROJECT MANAGEMNT - Project Management

UDEMY

Associate of Arts - MEDIA DESIGN AND 3D ANIMATION

ARTFIELD INSTITUTE OF DESIGN

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