Chelsy TETA
Kigali
Summary
Astute professional adept at navigating customer-centric landscapes with finesse. Demonstrating a comprehensive grasp of multifaceted banking products and services, I epitomize reliability and punctuality, underscored by a superior grasp of numerical intricacies. Leveraging my tenure as an administrative assistant and community capacity building facilitator, I specialize in cultivating trust and delivering unparalleled service to clientele, all while upholding standards of operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teller
ACCESS BANK
03.2023 - Current
- Processed daily client transactions, including deposits, withdrawals, transfers, and loan payments.
- Assisted customers in opening and closing various accounts and loans with a 95% satisfaction rate.
- Provided excellent customer service by addressing inquiries and banking needs promptly
- Managed high-volume transactions efficiently with attention to detail for accurate processing.
- Collaborated with other departments to resolve issues and complete tasks for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Referred customers to other banking departments for specialized services.
Account Officer
GT BANK
01.2023 - 02.2023
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Increased client satisfaction by providing timely and accurate financial reports.
- Marketed and sold bank products offered by the institution.
- Provided loans and mortgages to clients.
Managed accounts for clients and ensured they received optimal service from the bank. - Maintained invoices and client records for potential future reference.
- Assisted in the preparation of financial statements, business activity reports, forecasts, budgets, and other reports.
- Processed daily client transactions, such as deposits, withdrawals, money transfers, and loan payments.
- Assisted customers in opening and closing checking accounts, credit cards, savings accounts, personal loans, and mortgages.
Teller
GT BANK
06.2021 - 01.2023
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Assisted in preparation of financial statements, business activity reports, forecasts, budgets, and reports.
- Processed daily client transactions, including deposits, withdrawals, money transfers, and loan payments.
- Accurately maintained records of each transaction and ensured all documentation and paperwork were in place and within compliance.
- Helped customers open and close checking accounts, credit cards, savings accounts, personal loans, and mortgages.
Community Capacity Building Facilitator
INTERNATIONAL COMMITTEE OF THE RED CROSS
11.2020 - 05.2021
- Participated in ICRC cash distribution to assist vulnerable communities during post-COVID-19 economic recovery.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Managed logistics for off-site training events, resulting in seamless execution and positive feedback from participants.
Community capacity building facilitator
RWANDAN RED CROSS
07.2018 - Current
- Trained volunteers on psycho-social support activities.
- Provided psycho-social support to people in distress who called the Red Cross toll-free number 2100 and helped them deal with grief, depression, and other psycho-social issues.
- Provided psycho-social support to refugees in different camps like Nyabiheke and Mahama Refugee camp.
- Participated in different trainings such as first aid and disaster management.
- Supported organizational change initiatives through effective facilitation of targeted employee training programs.
Administrative Assistant
APOLLO INTERIOR DESIGNS LTD
01.2018 - 03.2019
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Scheduled office meetings and client appointments for staff teams.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor Degree in Procurement - Supply Chain Management
UNIVERSITY OF KIGALI
Kigali, Rwanda02.2024
Skills
- Microsoft office
- Google Suite
- Workflow Planning
- Documentation and Recordkeeping
- Customer Service
- Regulatory Compliance
- Financial record keeping
- Communication
- Project Schedule Coordination
- Teamwork/Collaboration
- Adaptability/Flexibility
- Time Management/Organizational Skills
- Problem-Solving/Critical Thinking
Certification
- Certified on Cisco
Languages
Kinyarwanda
Native language
French
Advanced
C1
English
Proficient
C2
Timeline
Teller
ACCESS BANK
03.2023 - Current
Account Officer
GT BANK
01.2023 - 02.2023
Teller
GT BANK
06.2021 - 01.2023
Community Capacity Building Facilitator
INTERNATIONAL COMMITTEE OF THE RED CROSS
11.2020 - 05.2021
Community capacity building facilitator
RWANDAN RED CROSS
07.2018 - Current
Administrative Assistant
APOLLO INTERIOR DESIGNS LTD
01.2018 - 03.2019
Bachelor Degree in Procurement - Supply Chain Management
UNIVERSITY OF KIGALI
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