Daniel Mugisha
Kigali
Summary
Dynamic leader with a proven track record at Kiziba Pub, enhancing team productivity through effective project management and conflict resolution. Skilled in public speaking and relationship building, I successfully streamlined operations and elevated service delivery standards, fostering a collaborative environment that motivated teams and improved customer satisfaction.
Overview
3
3
years of professional experience
Work History
Leader
volunteer
Kigali
10.2022 - Current
- Facilitated interdepartmental communication to resolve issues promptly and enhance project execution.
- Developed and maintained departmental schedules for meetings and events.
- Organized training sessions to elevate team skills and promote knowledge sharing.
- Oversaw daily operations by scheduling tasks and assigning duties effectively.
Manager
Janvier Tuyisunge
Kigali
09.2024 - 02.2025
- Streamlined daily operations to enhance team productivity and efficiency.
- Facilitated team meetings to clarify goals and expectations effectively.
- Created training materials to support onboarding of new employees.
- Established inventory management practices to ensure optimal stock levels.
- Addressed customer inquiries and concerns promptly to improve satisfaction.
- Monitored workflow processes to identify opportunities for enhancement.
- Collaborated with cross-functional teams to elevate service delivery standards.
- Enforced high customer service standards and resolved issues to maintain quality.
Education
High School Diploma -
Ecole Secondaire Technique De Gisenyi(ESTG)
Rwanda09-2024
Skills
- Project management
- Customer relationship management
- Debate Skills
- Public Speaking
- Leadership skills
- Effective communication
- Conflict resolution
- Time management
- Influencing others
- Visionary thinking
- Motivating teams
- Relationship building
- Team building
- Public speaking
- Verbal and written communication
- Complex Problem-solving
- Decision-making
- [Software] experience
Affiliations
- I balance working, studying, leading and contributing to my community.
Accomplishments
- Leadership certificate
- Debate and public speaking certificate
- Best Leadership Certificate
Languages
Kinyarwanda
First Language
English
Proficient (C2)
C2
French
Beginner
A1
Websites
References
References available upon request.
Timeline
Manager
Janvier Tuyisunge
09.2024 - 02.2025
Leader
volunteer
10.2022 - Current
High School Diploma -
Ecole Secondaire Technique De Gisenyi(ESTG)