Daniel Mugisha MUHIMUZI

- Spearheaded successful registration, licensing and starting up the company operations in Rwanda;

- Provided effective leadership and management in the development of the company strategic directions and annual targets;

- Managed daily operations of Mayfair Insurance Company Rwanda Ltd, orchestrating forward-thinking strategies to accomplish top lines (GWP) and bottom lines (profit) goals.

- Aligned department vision, goals and objectives with the company business strategy to achieved consistent high performance;

- Developed distribution channels including brokers, direct clients relationships, agents, bancassurance & coinsurance;

- Cultivated work culture of collaboration, open office, performance recognition, inclusion, fairness, transparency, accountability and brotherhood to increase morale and reduce turnover;

- Developed proper policies, systems and procedures to effectively manage and control underwriting, reinsurance, claims, risks management and finance;

- Spearheaded the acquisition and implementation of IT core system, other software and hardware of the company.

- Implemented effective reinsurance programs to deliver optimal reinsurance coverage and safeguard the company’s exposure;

- Recruited, developed and retained talented and skilled employees to deliver quality service;

- Enhanced adherence to the corporate governance standards including the approvals framework and compliance with all statutory and regulatory requirements.

- Promoted Mayfair Insurance Company Rwanda brand and identity across the country.

- Fostered good relationship with the company various stakeholders including the Regulatory, the Rwanda Insurers Association (ASSAR), businesses intermediaries (brokers, Agents, agencies, Banks), Loss adjusters, Reinsurers, Reinsurance Brokers, customers, Tax Authority and other Government Entities, internal and external Auditors, Actuaries, and others.

- Prepared and implemented approved annual Budgets with controls to prevent overages.

- Organized and attended Shareholders General Meeting, Board Meetings, Board Committee Meetings, Management and staffs meetings and successfully implemented their resolutions.

- Registered and started up Oikocredit Rwanda operations.

- Built and adequately managed quality and strong credit portfolio throughout key steps including not limited to projects identification, gathering required documents, conducting due diligence, drafting proposals (EPT) of eligible projects, following up loan approval processes by the credit committees at the regional office and the international office in the Netherlands, legal documentation of the loans, disbursement processes of the approved loans, repayment of the disbursed loans as per the agreed repayment schedules).

- Effectively monitored key indicators for financial and social

performance of financed projects.

- Built and maintained a network of Oikocredit partners in the country

and in neighboring countries.

- Represented and marketed Oikocredit Rwanda across the country at

relevant networks conferences, congresses, and forums;

- Presented satisfactorily Oikocredit’s criteria and conditions for loans

to potential partners.

- Provided advisory and consultancy services to many External

development organizations.

- Recruited, trained and coached staff team to support Oikocredit

Rwanda operations growth.

- Provided capacity building support to partners with high social

impact.

- Spearheaded the registration, licensing and starting up operations of

ACB ltd in Rwanda.

- Developed and successfully implemented Business plans, Annual

plans and Budgets, and achieved consistently high results.

- Coordinated administrative, financial, and technical operations of

ACB Ltd.

- Organized and attended periodically General Meetings of

Shareholders, Board of Directors meetings, and management

meetings and staff meetings, and successfully implemented their

resolutions.

- Developed and implemented policies and procedures around savings,

loans, audit, risk management, human and material resource

management, planning, and monitoring of operations.

- Prepared and regularly reported the company financial performance

to various stakeholders including but not limited to the regulator,

shareholders, Board and Tax Authority.

- Developed and maintained excellent relationships with third parties

including the regulator, Governmental entities, the private sector

federation, peer Microfinance institutions, AMIR, donors and

investors.

- Represented ACB ltd to various ACB stakeholders wherever and

whenever necessary.

- Established necessary controls to ensure optimal performance of

organizational units and human resources of the Company.

- Recruited, trained, motivated and retained skilled employees to

deliver quality service to the customers.

- Cultivated work culture of collaboration, staff performance recognition, fairness and inclusion to boost staff morale and reduce turnover.

Developed business plans and sales strategies for commercial department of life insurance in SONARWA.

• Recruited and supervised sales agents.

• Developed and commercialized life insurance products in Rwanda.

• Coordinated sales and marketing of life insurance products towards targeted customers (teachers,

other government employees, cooperatives, religious organizations, Embassies, associations, and

corporates).

• Developed and implemented remuneration and incentives schemes to motive sales agents and

general agents.

• Ensured good relationship with other insurance intermediaries (Sales agents, General agents).

• Prepared and distributed advertisement materials.

• Established and supervised a network of agencies and branches across the country.

• Ensured the achievement of sales and profitability goals.

• Contributed to life insurance penetration in Rwanda.

• Raised SONARWA brand awareness through consistent marketing efforts and product campaign launches.
• Researched, negotiated, implemented and tracked advertising and public relations activities.
• Consulted with advertising agencies to arrange promotional campaigns in various types of media.
• Collaborated with media to encourage company and product coverage and promote brand mission and values.
• Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources by resolving issues quickly and implementing processes.

- Received, registered, documented and analyzed all intimated claims.

- Negotiated with claimants or their lawyer’s fair compensation.

- Appointed loss adjusters and did the necessary follow up of the claims

till total paid up.

- Investigated on field causes of claims to establish responsibilities and

estimated compensation costs.

- Verified insurance cover of all motor claims intimated before their settlement;

- Documented assigned motor claims intimated by SONARWA insured;

- Assessed bodily injury claims by preparing and submitting to the claimant a claim settlement proposal;

- Ensured the effective communication to the insureds & other stakeholders from claim reception and during the handling process;

- Analyzed claims and communicate the feedback to customers (Preparation of LPO, drafting of offer letters or repudiation letters);

- Prepared payments requests for insured and service providers invoices and ensure that they are paid within settlement delay;

- Invited and amicably sorted body injuries & death claims;

- Maintained efficient and complete record by filing all hard copies documents submitted by every claimant;

- Managed effectively insurance subrogation cases.

- Managed IRC Rwanda Petty Cash operations.

- Performed Bank reconciliations of all Bank Accounts of IRC Rwanda.

- Prepared and processed payments of staff salaries, taxes, and various invoice payments to various IRC service providers.