Summary
Overview
Work History
Education
Skills
Music and Playing Basketball
Timeline
Generic

Davina Uwera Gakumba

Kigali

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my customer engagement and team collaboration skills at MTN and Precious Dishes Restaurant Kigali. Achieved significant improvements in service delivery by resolving critical issues and implementing efficient processes, ensuring high-quality customer relationships and operational excellence.

Overview

2
2
years of professional experience

Work History

Customer Service Executive

MTN
01.2023 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via , email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.

Catering Supervisor

Precious Dishes Restaurant Kigali
01.2022 - 03.2022
  • Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
  • Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
  • Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
  • Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.

Education

High School Diploma -

Mother Mary International School Complex
Kigali, Rwanda
06.2022

Skills

  • Team Collaboration
  • Customer Engagement
  • Customer Relationship Management
  • Complaint Handling

Music and Playing Basketball

I really love listing to music as i believe music is another way of communication. Music communicate so much to people that listen to eat and the people that sings also have a message they want to communicate to us. Basketball is more of a sport i love practicing cause it help to work on the full body we use both our hands and our legs while playing it and i enjoy it so much.

Timeline

Customer Service Executive

MTN
01.2023 - Current

Catering Supervisor

Precious Dishes Restaurant Kigali
01.2022 - 03.2022

High School Diploma -

Mother Mary International School Complex
Davina Uwera Gakumba