Delphine Kwizera
Manager
Kigali
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
7
7
years of professional experience
Work History
Liaison officer
Green Hills Academy
08.2021 - 06.2023
- Provided guidance to new employees during onboarding process, expediting their integration into organization.
- Delivered comprehensive reports summarizing project progress, challenges faced, and potential solutions in timely manner .
TALENT ACQUISITION AND SALES MANAGER
Nanjing FAERI-KANY Entertainment Company
02.2018 - 01.2020
- Allocating financial resources strategically across different recruitment channels, initiatives, and projects to optimize outcomes and achieve cost-efficiency
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Operation and Customer Service
Anhui Chongli Trading Co., Ltd.
01.2017 - 01.2018
- Improved first call resolution rates by utilizing comprehensive product knowledge during interactions with customers.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns, managed over 50 customers calls per day.
- Educated customers on company systems, form completion, and access to services.
- Contributed to positive work environment by supporting co-workers in achieving shared goals.
Data Entry Manager and Trainer
Academic Bridge
01.2016 - 06.2016
- Provided regular performance feedback to direct reports, fostering environment of continuous improvement.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Education
Associate of Science - Civil Engineering
Anhui University of Technology
China 04.2001 -
Diploma - Business Administration
Nuyew Tech Academy
London, England 04.2001 -
Skills
Activity Planning
Project Planning
Strategic Partnerships
Policies and procedures implementation
Business Development
Financial Management
Performance Management
Team Leadership
Performance Evaluations
Personal Management Attributes
- Highly organized, punctual, and flexible
- Effective problem solver and motivated team player
- Strong communication skills
- Deadline-oriented with negotiation skills
- Ability to work independently and adapt to fast-paced environments
- Honest and capable of working with minimal supervision
- Self-disciplined with strong time management skills
- Community engagement and partnership building
Training
- Administrative Assistant Training, Alison Education Company, 2023-06-01, 2023-06-30
- Making PYP Happen, SSW-AEM Green Hills Academy, 2021-01-01, 2021-01-01
- ICT Training, Rwanda Education Board, 2012-11-01, 2012-11-30
- ICT Training, KOICA, 2015-09-01, 2015-09-30
References
- Hamed coulibaly megnoro, Communication Manager, 1573992946@qq.com, +8618555058710
- Séwonou kokou adohoun, VP at GreenHills Academy, sadohoun@gmail.com, +250781168332
- Ishimwe Christian, Co-founder & Chief Technology Officer at Academic Bridge, ikuchris@gmail.com, +250781097582
Timeline
Liaison officer
Green Hills Academy
08.2021 - 06.2023
TALENT ACQUISITION AND SALES MANAGER
Nanjing FAERI-KANY Entertainment Company
02.2018 - 01.2020
Operation and Customer Service
Anhui Chongli Trading Co., Ltd.
01.2017 - 01.2018
Data Entry Manager and Trainer
Academic Bridge
01.2016 - 06.2016
Associate of Science - Civil Engineering
Anhui University of Technology
04.2001 -
Diploma - Business Administration
Nuyew Tech Academy
04.2001 -