Desire Nkurunziza
Sales, Technical Lead
Kigali
Summary
Expert Technical Manager accomplished in coordinating department activities and supporting fast-paced production work. Consistently maintains schedule targets and completes error-free work. Easy to get along with and always ready with ideas to improve production with better strategies or equipment recommendations. Proven experience wringing maximum potential out of internal spending and external product development efforts. Comfortable managing enterprise-scale technology deployments and hundreds of staff. Ardent about taking ownership and responsibility for worker morale and business performance alike. Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated.
Overview
30
30
years of professional experience
10
10
years of post-secondary education
6
6
Languages
Work History
TECHNICAL DIRECTOR
ZION INSURANCE
01.2019 - Current
- Technical Oversight: Providing technical expertise and guidance to ensure that insurance products and services meet regulatory standards and client needs. This includes staying updated with industry trends, regulations, and best practices.
- Product Development: Collaborating with product development team to create innovative insurance products that cater to evolving market demands. This involves analyzing market trends, customer feedback, and competitor offerings to enhance firm's product portfolio.
- Risk Assessment and Underwriting: Overseeing risk assessment and underwriting processes to ensure that firm maintains profitability while managing risks effectively. This includes reviewing policies, setting underwriting guidelines, and assessing risk exposure.
- Compliance and Regulatory Adherence: Ensuring brokerage firm complies with all regulatory requirements, industry standards, and legal obligations. Played crucial role in implementing and maintaining compliance frameworks within organization.
- Technology Integration and Innovation: Identifying opportunities for leveraging technology to streamline operations, enhance customer experience, and improve efficiency in insurance processes. This involved adopting new software, tools, or digital solutions to drive innovation.
- Training and Development: Providing training and development programs for employees to enhance their technical skills and knowledge of insurance products, underwriting guidelines, and industry regulations.
- Client Consultation and Support: Collaborating with brokers and client-facing teams to provide technical support, address complex client inquiries, and offer guidance on insurance solutions that meet specific client needs.
- Performance Monitoring and Analysis: Monitoring performance of insurance products, analyzing data, and generating reports to assess profitability, identify trends, and make informed recommendations for improvements or changes
- Strategic Planning: Participating in strategic planning sessions to contribute technical insights that align with firm's goals and objectives. This involved collaborating with other departments to drive overall business strategy
- Leadership and Collaboration: Providing leadership to technical team, fostering culture of collaboration, and working closely with other departments such as sales, marketing, and finance to ensure alignment and effective execution of business initiatives.
BUSINESS DEVELOPMENT MANAGER
EBENEZER INSURANCE BROKERS LTD
01.2016 - 02.2018
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Managed diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Mentored junior team members in effective sales techniques, fostering high-performance culture within organization.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Implemented systems and procedures to increase sales.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Kept meticulous client notes and updated account information in company databases.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
IT&MARKETING MANAGER
SOFTEKS LTD
01.2013 - 12.2015
- Optimized email campaigns to increase open and click-through rates
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets
- Generated sponsorships with related and partnering entities to enhance marketing objectives
- Used data analytics to track lead generation campaigns and improve quality
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness
- Delivered compelling presentations to stakeholders, demonstrating the value of proposed marketing initiatives in driving business results
- Captured new customers by optimizing business strategies and launching products to diversify offerings
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization
- Utilized market trends and target audience statistics to effectively and appropriately market products
- Conducted market research to identify new opportunities and target markets
- Coordinated with design and media teams to develop high-quality creative assets
- Continually maintained and improved company's reputation and positive image in markets served
- Developed creative briefs for internal designers, ensuring alignment with overall marketing objectives and brand guidelines
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department
- Wrote and distributed press releases to increase brand visibility
- Managed workflow between staff, coordinating documents and creative material distribution
- Launched successful digital marketing campaigns that achieved goals for increased website traffic
- Researched developing trends to stay updated with new ideas and marketing practices
- Devised content strategy to effectively engage target audiences
- Enhanced company reputation through successful public relations initiatives and positive media coverage
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments
- Streamlined processes within the marketing department for more efficient project management and resource allocation
Sales and Marketing Manager
KBS Kigali
01.2006 - 01.2007
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Established performance metrics, tracking progress towards goals and making adjustments as necessary.
- Implemented systems and procedures to increase sales.
- Managed cross-functional teams to execute successful product launches and marketing initiatives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
MANAGING DIRECTOR
DRIVE TIME COMPANY
01.1994 - 12.1994
- Devised and implemented innovative and marketing campaigns to promote products and services.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Monitored and coordinated workflows to optimize resources.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Piloted cross-departmental projects to achieve successful delivery of new initiatives.
- Established a high-performing executive team, recruiting top talent from diverse industries to drive organizational excellence.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Cultivated interpersonal skills by building positive relationships with others.
Education
MBA -
KIGALI INDEPENDENT UNIVERSITY ULK
Kigali 09.2021 - 04.2023
Level 3 Certificate in Insurance CII (UK) -
CHARTERED INSURANCE INSTITUTE (CII), UNITED KINGDOM
United Kingdom 01.2022 - 12.2022
Award in General Insurance CII(UK) - Insurance
CHARTERED INSURANCE INSTITUTE (CII), UNITED KINGDOM
United Kingdom 01.2021 - 12.2021
Certificate, Building A Business Presence - Marketing
COURSERA
Online 01.2020 - 06.2020
Bachelor of Arts - Developmental Studies
KIGALI INDEPENDENT UNIVERSITY ULK
Kigali 09.2017 - 01.2021
Certificate in Fire Loss of Profit Insurance -
MAYFAIR INSURANCE
Kigali 01.2018 - 06.2018
Certificate in Search Engine Marketing - Marketing
E-MARKETING INSTITUTE COPENHAGEN, DENMARK
Copenhagen, Denmark 01.2017 - 12.2017
Certificate in Networking Design Configuration -
KIST(KIGALI INSTITUTE OF SCIENCE AND TECHNOLOGY)
Kigali 01.2008 - 01.2009
Skills
MS Excel
undefinedLast Name
NKURUNZIZA
Personal Information
- Date of Birth: 12/04/1967
- Gender: MALE
- Nationality: RWANDAN
- Driving License: Valid Driving License Cat B delivered by Rwanda National Police
- Marital Status: MARRIED
Telephone
+250788306066
Publications
- The contribution of transportation companies towards social Economic development of beneficiaries in Kigali city. 'case study Jali transportation company
- Role of insurance companies on economic development of its beneficiaries in Rwanda, a Case of Prime insurance, head office (2023)
References
- VEDASTE KALIMA, HEAD OF OFFICE, United Nations Office for the Coordination of Humanitarian Affairs (OCHA), +23670601066, +23672683190, +23675666566, vedaste@un.org
- NGARAMBE RAPHAEL, MANAGING DIRECTOR, LAWYER, 0788308405
- SHYAKA JOSEPH, MANAGING DIRECTOR, KIGALI BUSINESS SERVICES, 0788503674
Timeline
Level 3 Certificate in Insurance CII (UK) -
CHARTERED INSURANCE INSTITUTE (CII), UNITED KINGDOM
01.2022 - 12.2022
MBA -
KIGALI INDEPENDENT UNIVERSITY ULK
09.2021 - 04.2023
Award in General Insurance CII(UK) - Insurance
CHARTERED INSURANCE INSTITUTE (CII), UNITED KINGDOM
01.2021 - 12.2021
Certificate, Building A Business Presence - Marketing
COURSERA
01.2020 - 06.2020
TECHNICAL DIRECTOR
ZION INSURANCE
01.2019 - Current
Certificate in Fire Loss of Profit Insurance -
MAYFAIR INSURANCE
01.2018 - 06.2018
Bachelor of Arts - Developmental Studies
KIGALI INDEPENDENT UNIVERSITY ULK
09.2017 - 01.2021
Certificate in Search Engine Marketing - Marketing
E-MARKETING INSTITUTE COPENHAGEN, DENMARK
01.2017 - 12.2017
BUSINESS DEVELOPMENT MANAGER
EBENEZER INSURANCE BROKERS LTD
01.2016 - 02.2018
IT&MARKETING MANAGER
SOFTEKS LTD
01.2013 - 12.2015
Certificate in Networking Design Configuration -
KIST(KIGALI INSTITUTE OF SCIENCE AND TECHNOLOGY)
01.2008 - 01.2009
Sales and Marketing Manager
KBS Kigali
01.2006 - 01.2007
MANAGING DIRECTOR
DRIVE TIME COMPANY
01.1994 - 12.1994
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