DIANE MUTAMURIZA
Kigali
Summary
A highly motivated and hard-working communication professional with 3+ years' experience. An ambitious and quick learner with enthusiasm in Information Technology, immense drive and a positive attitude. Adept in handling demanding tasks and with good communication acumen. a proven track record in building and maintaining strong relationships with key stakeholders. Exceptional communication and negotiation skills, with a strategic approach to achieving organizational objectives. Presently looking for a position that offers great training and long term career development.
Overview
4
4
years of professional experience
Work History
Regional Sales Manager
VENICE JEWERLY SHOP
2023.01 - Current
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Developed and maintained positive relationships with clients
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
Customer Relations Manager
VENICE JEWERLY SHOP
2021.12 - 2023.01
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
Communications Manager
TRIP RWANDA
2020.06 - 2021.11
- Developed compelling content for company website and social media channels, driving user engagement and conversions.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
- Created compelling visual assets for use across multiple platforms, enhancing brand consistency and recognition.
- Trained junior team members in best practices for public relations and corporate communications, increasing overall department effectiveness.
Education
Bachelor of Arts - Journalism, Broadcast
UNIVERSITY OF RWANDA
HUYE, RWANDA2022
High School Diploma -
KING DAVID ACADEMY
KIGALI, RWANDA12.2017
Skills
- Sales Leadership
- Customer Service
- Strategic Planning
- Business development and planning
- Content Development
- Media Relations
- Marketing strategy
- Crisis Management
Accomplishments
- Launched a research study about the opportunity brought up by digital media to journalism and communication graduates for Huye Campus.
- Planned and managed over 3 exhibition events
- Increased sales 80% by developing new marketing initiatives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
KINYARWANDA
Native language
ENGLISH
Proficient
C2
Software
MS OFFICE (Word,Excel,Powerpoint)
Timeline
Regional Sales Manager
VENICE JEWERLY SHOP
2023.01 - Current
Customer Relations Manager
VENICE JEWERLY SHOP
2021.12 - 2023.01
Communications Manager
TRIP RWANDA
2020.06 - 2021.11
Bachelor of Arts - Journalism, Broadcast
UNIVERSITY OF RWANDA
High School Diploma -
KING DAVID ACADEMY
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