Divine Uwase
Kigali, Rwanda
Summary
A competent professional with 3+ years of extensive experience in Operations & Maintenance of Telecom Networks. Hands-on experience on Cloud Packet Core Network and OSS Systems.
Overview
2
2
years of professional experience
Work History
Core Network Engineer
KT Rwanda Networks
01.2024 - Current
- Managing the Operations and Maintenance of the KTRN Cloud EPC Network- MME, S/PGW, DNS, PCRF,Traffica and NSP.
- Managing the Operations and Maintenance for the Cloud IMS(CFX, SBC, TAS, ENUM, UT, MRF, DRA, DNS).
- Support for the deployment for both Cloud IMS and Cloud EPC Networks.
- Improved network efficiency by designing and implementing core network infrastructure upgrades.
- Reduced downtime for clients by proactively monitoring and troubleshooting network issues.
- Enhanced team productivity with efficient project management and coordination of resources.
- Optimized network performance, conducting regular maintenance checks and updates as necessary.
- Managed relationships with vendors, negotiating contracts and service level agreements that benefited both parties equally while ensuring quality support for internal users at competitive rates.
- Performed root cause analysis on recurring issues, developing targeted solutions to prevent future occurrences effectively.
- Mentored new hires in company policies, procedures, and technical skills required for Core Network Engineering roles.
- Troubleshot complex multi-vendor network service provider issues.
- Created VPN infrastructure and allowed for secure remote connections.
- Developed and wrote recommendations for departmental policies, procedures, technical standards and guidelines.
OSS Engineer
KT Rwanda Networks
07.2023 - 01.2024
- Managing the Operations and Maintenance for the KTRN OSS Systems(NetAct, Huawei iMaster, NSP, Traffica, HPOneview, NCOM)
- Improved network stability by implementing OSS solutions and monitoring system performance.
- Optimized network configurations for enhanced efficiency through the use of OSS tools and software.
- Enhanced data integrity with regular backups, system updates, and troubleshooting procedures.
- Ensured seamless integration of new systems and technologies by coordinating with cross-functional teams throughout the implementation process.
- Reduced downtime during maintenance windows by developing efficient processes and utilizing OSS tools to monitor system health.
- Supported end-users by responding promptly to inquiries, diagnosing issues accurately, and providing effective resolutions in a timely manner.
- Contributed proactively to internal knowledge-sharing practices such as documenting best practices or creating training materials for team members on specific OSS topics or skills.
- Mentored junior engineers on OSS tools and practices, fostering a collaborative work environment focused on continuous learning and improvement.
- Evaluated new OSS technologies for potential adoption within the organization by conducting thorough assessments of capabilities, benefits, and risks.
NOC Engineer
KT Rwanda Networks
09.2022 - 07.2023
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Enhanced system reliability by designing and implementing network configurations and upgrades.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Collaborated with cross-functional teams to optimize network efficiency and establish best practices.
- Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
- Maintained up-to-date documentation of network topology, ensuring easy reference for troubleshooting purposes.
- Supported the implementation of new technologies, assessing compatibility within existing infrastructure for seamless integration.
- Ensured smooth data migrations by coordinating with relevant stakeholders and developing comprehensive project plans.
- Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Exceeded SLA standards for response times and problem resolution.
Education
Bachelor of Science - Information Technology (IT)
Adventist University of Central Africa (AUCA)
Kigali, Rwanda09.2022
High School Diploma -
Group Scolaire Notre Dame Du Bon Conseil
Rwanda09.2017
Skills
- Cloud Computing
- CCNA
- JNCIA
- IMS, EPC, Networking
- System Administration
- Network Performance Optimization
- Virtualization Technologies
- Disaster Recovery
- Network design
- Load Balancing
Timeline
Core Network Engineer
KT Rwanda Networks
01.2024 - Current
OSS Engineer
KT Rwanda Networks
07.2023 - 01.2024
NOC Engineer
KT Rwanda Networks
09.2022 - 07.2023
Bachelor of Science - Information Technology (IT)
Adventist University of Central Africa (AUCA)
High School Diploma -
Group Scolaire Notre Dame Du Bon Conseil
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