Overview
Work History
Education
Skills
References
Affiliations
Summary
Timeline
Generic

Egide Mutangana

Kigali

Overview

10
10
years of professional experience

Work History

Cards Sales Officer

Bank of Kigali PLC
09.2022 - Current
  • Outline
  • I am responsible for Business as usual topics, act as a single point of contact for customers and work to help solve their problems / fulfil their requests
  • Key responsibilities
  • Manage card marketing strategies and acquisition programs
  • Assist in managing and growing the card base and drive usage
  • Key point of contact between the bank and card holders
  • Conducts regular review on market trends and studies competitor activities to identify opportunities
  • Initiates product ideas and ongoing features/benefits tailored for target segment
  • Assist in managing and growing the card base and usage
  • Develops and maintaining current and prospective partner relationships
  • Training of internal staff/stakeholders, and customers on card usage, functions, security, product knowledge, etc
  • Identify training needs for the team and communicate to the manager
  • Monitor approval rates and decline rates, analysis of decline rates and evaluate opportunities to improve trend
  • Any other task assigned by the supervisor

Cards Service Officer

I&M BANK PLC
08.2017 - 09.2022
  • Outline
  • I am responsible for Business as usual topics, act as a single point of contact for customers and work to help solve their problems / fulfil their requests
  • Key responsibilities
  • Card Transactions Monitoring
  • Card Branch Support & Training
  • Card Ordering & Inventory Management
  • Card Business Project Management
  • Card Printers Support and Maintenance
  • Customer Support

Omni-channel operations officer

I&M BANK PLC
08.2016 - 07.2017
  • Outline
  • My role was monitoring the performance of e-channels of the bank and maintain their functional stability; working with different vendors to ensure proper relationship with the bank; ensure proper reporting to all stakeholders; Cost management relating to operations of e-channels, etc
  • Key responsibilities
  • Channels project management
  • Ensuring connectivity & daily performance of Online banking, mobile app, USSD, WhatsApp Banking and other related alternate channels
  • Oversee the tasks of other Omni channel operations officers and maintaining the system admin usage/rights
  • Training both internal and external clients on how to use the systems/platforms
  • Oversee the implementation and successful integration process of different service providers with banking channels like MTN MOMO, AIRTEL, WASAC, EUCL etc
  • Carrying out and overseeing user acceptance tests (UATs) of different systems & other alternate digital channels
  • Internal and regulatory reporting

Direct Sales Agent

I&M BANK PLC
09.2013 - 07.2016
  • Outline
  • My role was to sell different products of the Bank and ensure smooth customer on-board process
  • Key responsibilities
  • Selling Bank’s product
  • Customer On-boarding
  • Branch Assistance
  • Customer follow up.

Education

BBA - Marketing

University of Rwanda (CBE)
2012

Advanced Secondary School Certificate - undefined

Group Scolaire APACE
2007

Certificate of sales excellence strategic selling-Miller Heiman IT Security Fundamentals – I&M Bank Academy Visa Transactions Support Training - Visa International - undefined

Skills

  • Languages
  • Speaking Skills
  • Reading Skills
  • Writing Skills
  • English
  • Excellent
  • Kinyarwanda
  • Fluent
  • French
  • Good

References

References available on request

Affiliations

I am an enthusiastic and dedicated professional. I enjoy being part of a successful and productive team. I quickly grasp new ideas and concepts, to develop innovative and creative solutions to problems. I am proactive and like work well done and always deliver even with the tightest of deadlines. I possess a strong ability to perform effectively even under significant pressure. I have BBA degree in Marketing; with certifications in Product Management for FINTECH by Digital Frontier Institute (DFI), IT Security Fundamentals from I&M Bank Academy. I am currently Card Service Officer at I&M Bank Rwanda Plc. I have skills in FinTech Project management, Microsoft office programs, Customer Service Management, Card Business, Bank Card Issuance, Time management, Indigo.

Summary

  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Timeline

Cards Sales Officer

Bank of Kigali PLC
09.2022 - Current

Cards Service Officer

I&M BANK PLC
08.2017 - 09.2022

Omni-channel operations officer

I&M BANK PLC
08.2016 - 07.2017

Direct Sales Agent

I&M BANK PLC
09.2013 - 07.2016

BBA - Marketing

University of Rwanda (CBE)

Advanced Secondary School Certificate - undefined

Group Scolaire APACE

Certificate of sales excellence strategic selling-Miller Heiman IT Security Fundamentals – I&M Bank Academy Visa Transactions Support Training - Visa International - undefined

Similar Profiles

CREATE PROFILE
Egide Mutangana