Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Emile Nyambariza

Emile Nyambariza

Kigali

Summary

A hospitality professional with over twelve years of experience working with different local as well as international hospitality companies. Throughout my career, I have honed skills in customer’s service, problem solving, active listening and team work in fast-paced environments .my goal is to leverage my extensive experience and continue learning from international practices

Overview

14
14
years of professional experience

Work History

Fine dining Restaurant supervisor

Kigali Marriott hotel
06.2024 - 03.2025
  • Supervising and training staff management
  • Training new and existing employees on service techniques
  • Training staff menu knowledge, wine pairing and fine dining etiquette
  • Overseeing the process of taking and delivering orders from the guests

Room service supervisor

Kigali Marriott hotel
09.2022 - 06.2024
  • Supervised and training staff
  • Monitored staff performance
  • Ensured that room service orders are prepared and delivered to Guests in a timely manner
  • Coordinated with other departments to ensure smooth service for guests
  • Scheduled and planned shift

All day dining Restaurant waiter

Kigali Marriott hotel
02.2020 - 09.2022
  • Greet and welcomed guests, assist them with seating
  • Provided detailed information about menu items, daily specials and promotions
  • Took food and beverages orders, ensuring any special dietary needs
  • Served meals and beverages to guests in timely manner
  • Cleaned tables and reset tables for new guests
  • Maintained cleanliness and organization of the dining area
  • Addressed and resolved customer inquiries to ensure satisfaction

Captain waiter

Heaven Restaurant and the Retreat hotel
10.2018 - 12.2019
  • Supervised wait staff
  • Trained new staff on service standards, menu items
  • Scheduled wait staff
  • Provided exceptional service to VIP guests

Restaurant waiter

Heaven Restaurant and the Retreat hotel
03.2018 - 09.2018
  • Welcomed guests warmly and escort them to their table
  • Handled customers complaints and provided information when required
  • Took orders of food and drinks from the guests

Restaurant waiter and cashier

Cormorant lodge
01.2016 - 08.2017
  • Welcomed guests warmly and escort them to their table
  • Took food and drink orders from guests
  • Presented the bill to the guests
  • Ensured all transactions are recorded correctly

Restaurant waiter

Indian khan Khazana Restaurant
03.2015 - 12.2015
  • Welcomed guests warmly and escort them to their table
  • Recommended items from the Indian dish menu
  • Answered customers’ questions and addressed any concerns they may have

Restaurant waiter

Moriah hill resort hotel
02.2014 - 06.2014
  • Welcomed guests warmly and escort them to their table
  • Recommended items from the menu
  • Suggested food and beverages pairing based on guest’s preferences and the menu offerings
  • Answered customers’ questions and addressed any concerns they may have

Restaurant waiter

Golf Eden rock hotel
07.2011 - 08.2013
  • Welcomed guests warmly and escort them to their table
  • Handled customers’ complaints and provided information when required
  • Delivered food and beverages to the table promptly and correctly ensuring presentation and temperature standards are met

Education

Certificate - food and beverages cost controller

Kigali Marriott hotel
01.2025

Bachelor Degree - Hospitality, travel and tourism management

Mount Kenya university
01.2024

Certificate - Thrive at work

African management institute
07.2022

Certificate - Hospitality management

Cornell university
06.2022

Certificate - Food and beverages specialization

Cornell university
01.2022

Certificate - Service excellent

Cornell University
06.2021

certificate - Food and beverages services

Vatel international university
12.2020

Certificate - Food and beverages services

Workforce development authority
01.2014

Certificate - food and beverages services

Kenya utalii college Nairobi
04.2013

Skills

  • Food cost control
  • Menu planning
  • Wine pairing
  • Customer service
  • Staff training
  • Order management
  • Time management
  • Team leadership
  • Cost accounting
  • Team management
  • Conflict resolution
  • Service quality enhancements
  • Server training and development
  • Personnel evaluations
  • Menu development
  • Food safety compliance
  • Team coordination
  • System implementation
  • Employee motivation
  • Table management
  • Problem resolution

References

  • Miss. Joelyne Kabatesi, Joselyne.Kabatesi@marriott.com, Event and Banquet operation Manager, Kigali Marriott hotel, +250 788850114
  • Miss Niyonsaba Jeanine, Jeanine.niyonsaba@marriott.com, Restaurant manager, Kigali Marriott hotel, +250 788524620
  • Miss Emmanuella Uwimbabazi, Emmanuella.Uwimbabazi@marriott.com, Room Division Director, +250 783077715

Languages

English
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Swahili
Upper Intermediate (B2)
B2

Timeline

Fine dining Restaurant supervisor

Kigali Marriott hotel
06.2024 - 03.2025

Room service supervisor

Kigali Marriott hotel
09.2022 - 06.2024

All day dining Restaurant waiter

Kigali Marriott hotel
02.2020 - 09.2022

Captain waiter

Heaven Restaurant and the Retreat hotel
10.2018 - 12.2019

Restaurant waiter

Heaven Restaurant and the Retreat hotel
03.2018 - 09.2018

Restaurant waiter and cashier

Cormorant lodge
01.2016 - 08.2017

Restaurant waiter

Indian khan Khazana Restaurant
03.2015 - 12.2015

Restaurant waiter

Moriah hill resort hotel
02.2014 - 06.2014

Restaurant waiter

Golf Eden rock hotel
07.2011 - 08.2013

Certificate - food and beverages cost controller

Kigali Marriott hotel

Bachelor Degree - Hospitality, travel and tourism management

Mount Kenya university

Certificate - Thrive at work

African management institute

Certificate - Hospitality management

Cornell university

Certificate - Food and beverages specialization

Cornell university

Certificate - Service excellent

Cornell University

certificate - Food and beverages services

Vatel international university

Certificate - Food and beverages services

Workforce development authority

Certificate - food and beverages services

Kenya utalii college Nairobi

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