Emmanuel NGIRINSHUTI
IT Network and System Analyst
Kigali
Summary
Tech-savvy and solutions-oriented professional with progressive experience in managing and understanding the issues related to the administration and maintenance of various networks and technologies. Able to support infrastructure projects and ensure compliance with established procedures, quality standards, and methods to achieve targets of quality, cost, business benefits, road maps, and timelines
Overview
13
13
years of professional experience
6
6
years of post-secondary education
13
13
Certificates
Work History
Manager, ICT Network and Data Center
National Bank of Rwanda
Kigali
2019.05 - Current
- Established secured remote access VPNs to enable teleworking for 600 employees of the Banks and 3,000 stakeholders during COVID -19 pandemic
- Increased office productivity by implementing M365 solutions such as Microsoft teams , exchange online , share point , OneDrive , MS project and Power BI.
- Achieved ISO/IEC 27001 recertification for Information Security Management
- Re-engineered the Bank's network traffic by implementing advanced routing such as BGP and peering with local ISPs to have local traffics to be accessed only within the country
- Cross-trained existing employees to maximize team agility and performance
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
Manager , ICT Support
National Bank of Rwanda
Kigali
2018.05 - 2019.05
- Aligned staff IT service request to ICT service catalogue in order to have a structured IT service delivery model
- Implemented COBIT 5 framework for IT governance best practices
- Developed Service Level Agreement and Operational Level Agreement within IT vendors and IT departments
- Aligned staff IT service request to ICT service catalogue in order to have a structured IT service delivery model
- Established IT service help desk as a single channel for IT services request
- Achieved 99,8% of staff satisfaction in regards to IT services delivery
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Officer , Network Administrator
National Bank of Rwanda
Kigali
2011.12 - 2018.05
- Saved around 100,000 $ by developing the bank’s IT enterprise architecture for 5 years and awarded employee of the year 2015-2016
- Achieved network services high availability at 99,99% by implementing cisco three layers hierarchical network
- Saved 97,000$ per year by implementing corporate communication platform which include IP telephony , soft phone for mobility , Chat and telepresence solution
- Achieved innovation award, 2017 by proposing corporate Learning Management System for employees to share knowledge and content
- Migrated old classic server room to modular modern data center to achieve data center services resilience , performance and security
- Implemented advanced and secured corporate wireless infrastructure to enable mobile workspace within the enterprise
Assistant Lecturer
Tumba College of Technology
Kigali
2010.01 - 2011.12
- Managed to establish practical labs using advanced network labs simulations thus increased their participation in networking courses
- Established a systematic industrial attachment for student to practice their courses in different industries
- Supervised more than 20 students in their final year projects and thesis
- Increased the college income by delivering part time courses in cisco training , Linux and Windows server administration for the college training center
Education
Master of Science - Information Technology
Carnegie Mellon University
Pittsburgh , USA 2012.08 - 2014.05
Bachelor of Science - Information Technology
Kigali Institute of Science And Technology
Kigali, Rwanda 2005.08 - 2010.03
Skills
Networking and routing protocol expertise
Enterprise WiFi management
Firewall technology expertise
Network performance monitoring
Voice and data cabling installation
SIP signaling, trunking and H323 protocols
Linux
Servers expertise
Critical Thinking
Incident Response Management
Data security
Agile
Visual Basic
Technical Writing
Development Lifecycles
Certification
CCNP Data Center
Timeline
CCNP Data Center
2022-09
CCNP Collaboration
2022-09
CCNP Service Provider
2022-08
CCNP Security
2021-06
ICDL Certified Trainer
2021-06
Cisco Certified Specialist –Enterprise SDWAN implementation,
2021-03
CCNP Enterprise
2021-02
Manager, ICT Network and Data Center
National Bank of Rwanda
2019.05 - Current
Manager , ICT Support
National Bank of Rwanda
2018.05 - 2019.05
TOGAF 9 Certified
2017-06
Cyberoam Certified Network & Security Professional (CCNSP)
2016-06
Master of Science - Information Technology
Carnegie Mellon University
2012.08 - 2014.05
Officer , Network Administrator
National Bank of Rwanda
2011.12 - 2018.05
Cisco Certified Academy Instructor
2011-11
Microsoft Certified IT Professional (MCITP)
2011-08
Oracle Certified Professional, JAVA SE 6 Programmer
2011-07
Red Hat Certified Engineer (RHCE)
2011-01
Assistant Lecturer
Tumba College of Technology
2010.01 - 2011.12
Bachelor of Science - Information Technology
Kigali Institute of Science And Technology
2005.08 - 2010.03
Affiliations
• Institute of Electrical and Electronics Engineers (IEEE)
• Association of Computing Machinery (ACM)
• Internet Society (ISOC)
• Cisco Learning Network Academy
• International Association of Engineers (IAENG)
Additional Experience
- Tutorial Assistant at Carnegie Mellon University
- Professional intern at JW Marriot Marquis Hotel Dubai
- Professional intern at Rwanda Development Board
Affiliations
• Institute of Electrical and Electronics Engineers (IEEE)
• Association of Computing Machinery (ACM)
• Internet Society (ISOC)
• Cisco Learning Network Academy
• International Association of Engineers (IAENG)