Eric NIYIKOMEYE

I'm currently in my fourth year at GOOD VIEW LTD. as a sales manager, where I am responsible for overseeing and managing all aspects of the sales process, from lead generation to closing deals. I work with a team to develop and implement sales strategies, track progress, and provide coaching and support where needed. I also work with other departments, such as marketing and customer care representatives, to ensure that the sales team is aligned with the company's overall goals. Here are some of the key responsibilities I have:

• Handle customer relations issues, enabling quick resolution, and client satisfaction.
• Coach and counsel sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Resolve customer issues quickly to close deals and boost client satisfaction.
• Maintain relationships with customers and find new ones by identifying needs and offering appropriate services.
• Set and track sales goals
• Motivate and inspire the sales team
• Analyze sales data and identify trends
• Work with other departments to support the sales process.

In my third year at GOOD VIEW LTD, I started a new role as a technical buyer for the company because I had some experience and needed to understand the company's products and services. As a technical buyer, I was responsible for sourcing, evaluating, and purchasing the products that the company sells. I worked closely with suppliers to ensure that the company was getting the best possible deals on high-quality products. I also played a key role in developing and maintaining the company's product line. Here are some of the specific duties and responsibilities I had :

• Track inventory shipments and prepare spreadsheets detailing item information.
• Maintain complete documentation and records of all purchasing activities.
• Maintain key item stock levels and wrote or expedited purchase orders.
• Communicate with vendors regarding inventory needs and negotiated prices to maintain profit margins.
• Research and evaluate new products and suppliers
• Negotiated prices and terms with suppliers
• Manage relationships with suppliers
• Stay up-to-date on industry trends and developments.

January 2020, almost two months after finishing my secondary education at Lycee de Kigali, I started working as a customer representative for GOOD VIEW LTD. and knew nothing because I was so young. Nevertheless, I was eager to learn and fulfill my duties in order to contribute to the company's progress toward its objectives. What I have accomplished in these two years is as follows:

• Resolved concerns with products or services to help with retention and drive sales.
• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Maintained a 95% customer satisfaction rating
• Reduced customer churn by 10%
• Increased customer lifetime value by 20%
• Developed and implemented a new customer loyalty program
• Received the "Customer Service Representative of the Month" award three times (May 2020, April 2021, and September 2021).
• I received a salary increase from 70,00 per month to 100,000 in my first year and to 150,000 in my second year in my role.