Fabiola Dusabe
Kigali,Rwanda
Summary
Detail-oriented waitress with a proven track record in a fast-paced dining environment. Strong skills in POS system usage and effective communication, contributing to high customer satisfaction and efficient order management.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Waitress
Door mood-Organic Restaurant
Doha, Qatar
08.2024 - 09.2025
- Provided excellent customer service in a fast-paced dining environment.
- Took orders accurately and efficiently using restaurant POS system.
- Served food and beverages to customers promptly and courteously.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Participated in team meetings to discuss new menu items or changes in policy.
- Provided accurate change for cash transactions using a cash register system.
- Communicated daily specials to customers.
- Replenished beverages when necessary.
- Bussed tables as needed during peak hours.
- Organized take-out orders efficiently according to customer requests.
Waitress
Turkishrestaurant Doha
Doha, Qatar
01.2022 - 11.2023
- Welcoming and seating guests in a friendly and professional manner.
- Provided excellent customer service in a fast-paced dining environment.
- Presenting menus and explaining daily specials or promotions.
- Taking accurate food and beverage orders using POS systems or notepads.
- Serving food and drinks promptly while ensuring correct orders.
- Checking on guests to ensure satisfaction and addressing any issues.
- Clearing tables and maintaining cleanliness in dining areas.
- Processing payments, giving receipts, and returning correct change.
- Collaborating with kitchen staff to ensure smooth service.
- Maintaining hygiene standards and following food safety rules.
- Upselling menu items to maximize revenue (drinks, desserts, specials).
- Handling customer complaints politely and professionally.
- Preparing tables (setting cutlery, napkins, condiments).
Education
Bachelor Degree - Tourism And Travel Management
01.2017 - 08.2019
Skills
- POS system usage
- Menu knowledge
- Order accuracy
- Food safety compliance
References
References available upon request.
Timeline
Waitress - Door mood-Organic Restaurant
08.2024 - 09.2025
Waitress - Turkishrestaurant Doha
01.2022 - 11.2023
University of Tourism,Technology And Business Studies - Bachelor Degree , Tourism And Travel Management
01.2017 - 08.2019