FRED RUTABAYIRO

Overseeing daily operational functions of branch, including teller and customer service duties

• Ensuring outstanding customer relations and high sales, as well as promoting t bank's service culture
• Ensuring that company's policies and procedures are followed correctly to avoid risks and uphold credibility of bank
• Engaging in community development activities to increase awareness of bank's presence
• Providing mentorship on team and assisting them in solving complicated issues arising from errors in operation
• Respond to customer enquiries and advise customers, on available products
• Review reconciliation reports from branches to ensure gaps in reconciliation are picked out and forwarded to management for resolution

• Engaging with potential clients to expand the bank's customer base

• Handling the end-to-end process of loan applications, from receiving applications to disbursing funds.

• Conducting thorough background checks and analyzing financial statements, credit reports, and other relevant information to assess the risk of lending.

• Keeping track of the loan portfolio, ensuring timely repayments, and following up on any delinquencies.

• Preparing and managing all necessary loan documents and ensuring they comply with the bank's policies and regulatory requirements.

• Implementing strategies for the recovery of outstanding loans and minimizing non-performing asset

I. ACHIEVEMENT

• Successfully negotiated agricultural loans with two major cooperatives, KOHIIKA and COOPRORIKA, contributing significantly to the bank's portfolio with
• Expanded the bank's agricultural loan in CDAT program resulting in a 30% increase in loan disbursement to local farmers, thereby supporting the growth of the agricultural sector in the region.
• Developed strong relationships with key agricultural stakeholders ,
• Negotiated with HINGA ORORA KARAMA Cooperative (HOK)& COOPRORIKA all their over 500 members are banking with BK

: Teller Officer Duties:

• Receive retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts for client service

• Identify customer needs and recommend appropriate financial products and services

• Cross-sells the Bank's products and services by referring customers to appropriate staff as indicated to expand the current market for increase in share of wallet