Business debates
Gatarayiha Cyusa Hugues
Business Operations Analyst
Kigali City
Summary
An experienced Business and Operations Manager applying exceptional planning, business data analytics and problem-solving abilities toward enhancing business plans and activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Operations Manager
YELLOW AFRICA
Kigali City
03.2022 - Current
- Coordinating daily business Operations.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- In charge of formulating business strategies, assessment and analysis of departmental budgets- Monitor and motivate employees so as to attain corporate goals- Managing a healthy portfolio of merchants while ensuring that Customer and Sales support are highly attained.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
Customer Support Executive
BetPawa Rwanda
Kigali City
03.2022 - Current
- Represent a brand, help betPawa customers get the best experience possible while using our products
- Be available to support clients through email, chats, and calls
- Be flexible and available to work 24/7 on shifts as scheduled
- Show initiative in amplifying the voice of the customer to advance business objectives
- Grow through participation in other company-wide projects
- Conducted surveys to determine customer opinion of products and services.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Kept high average of performance evaluations.
Operations and Implementation Manager
MAHEMBE COFFEE COMPANY
Kigali City
04.2020 - 02.2022
- Overseeing daily Operations of Various Coffee producing Industries.-
- Formulating different business strategies and Advising the General Manager in different business aspects.
- Making sales, production analysis and reports
- Carrying out market analysis and market surveys
- Making project proposals and Leading a team of employees in the Sales and marketing department.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
- Supported business continuity and disaster recovery.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Created implementation methodologies to control project costs and meet deadlines.
Student Advisor
Educational, UNICAF
Kigali City
01.2019 - 03.2020
- Pointed students to relevant information about academic and personal support services available on campus
- Advised students individually and in groups on academic programs for individual interests
- Counseled students regarding course and program selection, class scheduling and registration and career planning
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns
- Reviewed transcripts to verify students met graduation or college entrance requirements and wrote letters of recommendation.
- Developed and implemented individualized academic plans for students.
Education
Bachelor of Science - Information Technology
Adventist University of Central Africa
Kigali City, Rwanda 06.2018 - 11.2022
Skills
Leadership Skillsundefined
Additional Information
As a results-driven business analyst with expertise in data analysis, market research, and business process mapping, I have a deep understanding of business requirements. I possess a track record of successfully managing numerous portfolios and stakeholders towards a common interest, I possess experience working with senior decision-makers, showcasing strong communication, presentation, and interpersonal skills. My obsession for good customer/user experience is aligned with my passion for technology, which I have demonstrated through projects that showcase user-centric design. As a proactive problem-solver and quick learner, I take ownership and leadership of my responsibilities. I am a team player, collaborating with cross-functional teams to meet project objectives.
Certification
Operations Management A-Z : Business Processes and Systems
Interests
Real Estate Investments
Reading Books
Affiliations
1. Rukemampunzi Gihozo Willy
Managing Director of Mahembe Coffee Industries
Email : Willygihozo@gmail.com
Contacts : 0788310321
2. Cynthia Makunganya
Head of Operations at Yellow Africa
Email: nokhelha@gmail.com
Contacts: +265-999576414
References
@Rukemampunzi Gihozo Willy (M.D of Mahembe Coffee Industries) was my superior at Mahembe Coffee Industries.
He ensured that my work always contributed to business growth and as his advisor in the business related aspects we worked to attain positive results.
@Cynthia Makunganganya (Head of Opearations at Yellow Africa) was my direct supervisor and my superior as she facilitated Yellow's expansion into its second East African country , Rwanda, by engaging in strategic first operational steps thus I joining the team.
Timeline
Complete Introduction to Business Data Analysis
02-2023
Operations Management A-Z : Business Processes and Systems
01-2023
Project Management Fundamentals: Run projects effectively
12-2022
Operations Manager
YELLOW AFRICA
03.2022 - Current
Customer Support Executive
BetPawa Rwanda
03.2022 - Current
Operations and Implementation Manager
MAHEMBE COFFEE COMPANY
04.2020 - 02.2022
Student Advisor
Educational, UNICAF
01.2019 - 03.2020
Bachelor of Science - Information Technology
Adventist University of Central Africa
06.2018 - 11.2022
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