Gilbert BISENGO
Program Manager
Kigali,Rwanda
Summary
Experienced Program Manager with a proven track record of leading cross-functional teams to successful project outcomes. Skilled in strategic planning, execution, and stakeholder management, I am dedicated to driving initiatives from conception to completion efficiently and effectively. Known for fostering a collaborative and empowering work culture, I excel in navigating dynamic environments while maintaining a keen focus on achieving organizational objectives. With a passion for innovation and a commitment to delivering results, I am ready to leverage my expertise to drive impactful projects and contribute to the continued success of your team
Overview
16
16
years of professional experience
4
4
Languages
Work History
Program Manager
The Wellspring Foundation For Education
06.2022 - Current
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
Program Manager
The Wellspring Foundation For Education
07.2017 - 06.2022
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Catalyst Program Manager
The Wellspring Foundation For Education
05.2015 - 07.2017
- Strengthened partnerships by identifying and addressing client needs, ensuring alignment with company objectives.
- Developed trusting relationships with key stakeholders for successful collaboration and long-term partnership growth.
- Increased partner satisfaction by delivering exceptional support, addressing concerns promptly and effectively.
- Managed a diverse portfolio of partners, consistently exceeding revenue targets through strategic planning and execution.
- Enhanced partner communication channels, streamlining processes for more efficient information sharing.
- Analyzed partner performance data to identify trends and opportunities for improvement, driving consistent growth in partnership value.
- Facilitated cross-functional team meetings to ensure internal alignment on partnership strategies and initiatives.
- Organized successful partner events to foster networking opportunities and strengthen industry relationships.
- Provided training resources for partners to maximize product knowledge, boosting sales performance across the board.
- Conducted regular business reviews with partners to assess progress against goals, adjusting strategies as needed to drive success.
- Facilitated strategy development and planned with cross-functional teams.
- Enforced use of required processes and tools for partnership management.
- Used MS Excel to analyze data and PowerPoint to share information with team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
Quality Education Team Leader
The Wellspring Foundation For Education
01.2012 - 05.2015
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
Teacher Trainer
The Wellspring Foundation For Education
01.2008 - 01.2012
- Enhanced professional development by conducting teacher training workshops and seminars.
- Developed curriculum materials for teacher trainers, ensuring consistent quality and effectiveness across departments.
- Mentored new teachers through coaching sessions and constructive feedback, fostering a supportive work environment.
- Reduced staff turnover rates by implementing effective recruitment strategies and targeted support programs for educators.
- Streamlined administrative tasks for teacher trainers, allowing more time to focus on instructional improvement initiatives.
- Evaluated the effectiveness of teacher training programs using data-driven assessments, leading to continuous improvements in instructional practices.
- Promoted a culture of ongoing learning within the education community through professional development opportunities tailored to individual needs.
- Facilitated strong relationships between school administrators and teacher trainers through open communication channels and collaborative problem-solving approaches.
- Improved student outcomes by equipping teachers with research-based instructional strategies aligned with state standards and district goals.
- Designed engaging professional development activities that encouraged teachers to reflect on their practice and continually refine their skills.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Education
Bachelor of Arts - Education
University of Rwanda College of Education
Rwanda01.2007
Skills
- Cost Management
- Systems Optimization
- Talent Recruitment
- Proposal Development
- Project Management
- Team Development
- Strategic Planning
- Personnel Management
- Resource Management
- Professional writing
- Partnership Development
- Program Leadership
- Critical Thinking
- Stakeholder Management
- Risk Analysis and Management
- MS Office Applications
- Work Planning and Prioritization
- Employee Scheduling
- Relationship Building
- Program Reviews
- Budgeting and Resource Management
- Team Management
- Problem-Solving
- Budget Preparation
- Budget coordination
- Team Leadership
- Team training and development
- Project Coordination
- Google Workspace
- Interpersonal Skills
- Public Speaking
- Stakeholder Communications
Languages
English
Native or Bilingual
French
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Program Manager
The Wellspring Foundation For Education
06.2022 - Current
Program Manager
The Wellspring Foundation For Education
07.2017 - 06.2022
Catalyst Program Manager
The Wellspring Foundation For Education
05.2015 - 07.2017
Quality Education Team Leader
The Wellspring Foundation For Education
01.2012 - 05.2015
Teacher Trainer
The Wellspring Foundation For Education
01.2008 - 01.2012
Bachelor of Arts - Education
University of Rwanda College of Education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
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