Summary
Work History
Education
Skills
References
Languages
Timeline
Generic

GIRIMANA Mahoro Laura Gloria

Kigali,01

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Work History

Receptionist

INEZA MEDICAL POLYCLINIC
Muhanga
11.2022 - 01.2023
  • Welcomed and identified potential clients, Registering, classifying and sorting patient names and files, In charge of customer care and ensuring clients maximum satisfaction, In charge of social media accounts

Fill-in teacher

BEFA LANGUAGE
Kigali
09.2022 - 08.2022
  • Taught English (A1&B1) to elderly people, Taught French (A1&B1) and elementary skills to children under the age of 10

Customer Support Agent

CCI Rwanda
Kigali
02.2023
  • Answering inbound calls, Processing orders and payments, Handling customer complaints, Making outbound calls, Upselling and cross-selling, Managing and updating customer database, Collecting and reporting customer feedbacks

Education

Bachelor Degree in Communications and Mass Media -

Mount Kenya University
03-2024

A2 Advanced level -

College St Jean Nyarusange
01-2021

Skills

  • MS WORLD
  • MS EXCEL
  • MS POWERPOINT
  • English Fluent
  • French fluent
  • Public speaking skills
  • Debating skills
  • Scheduling
  • Data Entry
  • Inbound and Outbound Calling
  • Call Management
  • Consultative Sales
  • Complaint Resolution
  • Problem Resolution
  • Call Centers
  • Customer Service
  • Good Communication Skills
  • Customer Relationship Management
  • Telephone Etiquette

References

  • Mujawimana Beatrice, Head of Reception, Ineza Medical Polyclinic, +250782517460
  • Father Byingingo Sixbert, Head teacher, College St Jean NYARUSANGE, +250783531917

Languages

English
First Language
French
Advanced (C1)
C1
Kinyarwanda
Intermediate (B1)
B1

Timeline

Customer Support Agent

CCI Rwanda
02.2023

Receptionist

INEZA MEDICAL POLYCLINIC
11.2022 - 01.2023

Fill-in teacher

BEFA LANGUAGE
09.2022 - 08.2022

Bachelor Degree in Communications and Mass Media -

Mount Kenya University

A2 Advanced level -

College St Jean Nyarusange

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GIRIMANA Mahoro Laura Gloria