Gitera Ibrahim
Kigali
Summary
Dedicated and experienced sales professional with a proven track record of success in developing and managing sales teams. Proven ability to build and maintain relationships with key clients, identify and capitalize on sales opportunities, and exceed sales targets. Seeking a challenging and rewarding position in a fast-paced sales environment.
Overview
7
7
years of professional experience
Work History
Regional Sales Manager
Babyl Health Rwanda
01.2019 - 09.2023
- Managed and coordinated Babyl operations in Rubavu,Nyabihu and Rutsiro Districts.
- Created and Implemented Sales Programs and strategies to achieve sales targets.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Assess and train team and ensure their capacity are built to implement plans
- Engage district officials to facilitate and mobilize service in district's community
- Established communication and build strong and long-lasting relationship that leads to sale.
- Assist team with market information to help plans and strategies to drive engagement and brand awareness in districts.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
Support Associate
Babyl Health Rwanda
12.2017 - 12.2018
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolving patients complaints by addressing concern to clinicians.
- Make Monthly report of top complaints we have been receiving.
- Created, prepared, and delivered reports to various departments.
- Initiated follow-up phone calls to customers concerning resolved issues to enhance best experience.
- Carried out day-day-day duties accurately and efficiently
- Supported team with knowledgeable administrative assistance.
Customer Service Consultant
Babyl Health Rwanda
09.2016 - 11.2017
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Assessed customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Managed to be awarded best performer for 4 consecutive months from June to October 2017.
- Managed to hit service excellence and won award of call center of year 2017 with team.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
BBA - Finance
University of Lay Adventist of Kigali
Kigali, Rwanda01.2020
Skills
- Sales Management
- Team Leadership
- Prospecting
- Lead Generation
- Communication
- Problem Solving
- Decision Making
- Business Administration
- Revenue Generation
- Product and Service Knowledge
- Market Research
- Network Development
- Strategic Planning
- Operations Management
Timeline
Regional Sales Manager
Babyl Health Rwanda
01.2019 - 09.2023
Support Associate
Babyl Health Rwanda
12.2017 - 12.2018
Customer Service Consultant
Babyl Health Rwanda
09.2016 - 11.2017
BBA - Finance
University of Lay Adventist of Kigali
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