Godfrey RWANYARARE

• · I am accountable for ensuring successful project delivery, managing resources, coordinating with stakeholders, and aligning the projects with the Bank's strategic goals.
• · I have supported the department to record all projects with accurate and up-to-date information.
• · Played a key role in developing project management templates, including the Project Charter, Risk Register, Business Case, and other essential documents.

· Among other things, I was in charge of solution delivery processes to ensure solutions are successfully implemented and meet the Customer and business needs. I coordinate business requirements reviews, develop new customer segmentations for the business and align new approved segments to the products.

· I perform and analyze business processes, identify alternative solutions, assess the feasibility, and recommend new approaches to the management for implementation after successfully performing the functional testing and UATs.

· I closely collaborated with stakeholders to comprehend their business needs and requirements, and then translated those insights into functional requirements by identifying gaps and areas for improvement."

· Solution Design; I was responsible for Solution Design and actively collaborated with the development team to conceptualize and create the core application solutions. My role involved providing valuable insights into system architecture, data models, user interfaces, and integration points. I made sure that the proposed solution was closely aligned with the business objectives and requirements.

· Process Improvement; identify opportunities for process improvement within the core application development lifecycle. They propose changes to streamline workflows, enhance productivity, and optimize the overall development process.

· Change Management played a crucial role in managing change within the Bank. Assisted in change impact analysis, change communication, and training activities to ensure a smooth transition to the new core application processes.

· Testing and Quality Assurance; collaborate with the testing team to define test scenarios, validate test results, and ensure that the core application meets the specified requirements. I assisted in user acceptance testing and support defect resolution.

· Drove the review, re-designed, developed, and implementation of business flows, policies, and procedures, acting as a bridge between the different internal stakeholders and the project team.

· Developed Test Strategy, plans, and scripts; Perform Functional Testing and System Integration Testing;

· Defined and documented Business Requirements (BRD); Reviewed Functional Specifications; Assisted in User Acceptance tests and Live simulations, developed and disseminated the end user training materials.

· Training and Knowledge Transfer; played a role in training program team members and other stakeholders. Shared expertise in loan management and recovery processes, conducted workshops and provided guidance to ensure a better understanding of the processes.

· Risk Management helped to identify potential risks and challenges associated with the Aheza program's domain (Recovery Department). worked with the program team to develop risk mitigation strategies and contingency plans.

· 2015-2023 Served as Risk Champion in the Recovery Department.

· 2020 was appointed as Business Continuity Management Champion.

· Business Strategy; I was involved in developing and executing business strategies that align with the overall Bank goals and made informed decisions to ensure the success of the Recovery department.

· Team Management; managed the team members within the Recovery department, and promoted a positive work culture through planting the teamwork spirit.

· Performance Monitoring; regularly assessed the performance of the team members against predefined metrics and goals (targets).

· Communication; served as a communication bridge between the Department management and the team. I effectively conveyed goals, expectations, and updates, while also soliciting feedback and insights from team members.

· Compliance and Ethics; ensured that the business unit operates in compliance with all relevant laws, regulations, and ethical standards. They uphold the organization's values and ensure ethical conduct in all business operations.

· Coordinate officers to evaluate the impact of auction reporting via receivership and courts on overall recoveries.

· Preparing recovery committee minutes for both T1 & T2 committees.

· Contact and negotiate with customers a possible settlement/agree on a repayment scheme to minimize client/customer defaulting

· Provide the monthly Recovery report of Corporate loans and the Migration Rate report to performing loans.

· Minimize bank losses/defaulters, Provide Quick recovery methods, Report reports on recoveries

· Coordinating the Officers on reporting of Auctions through receivership and courts to assess their impact on Bank performance.

Maintain and update a database of SME delinquent customers with the most accurate contact information for ease of follow-up and retrieva

· Track and monitor any developments regarding defaulting customers (obtaining market and other bank information, etc.) and implement methodologies of collection/recovery

· Liaise with the judiciary and law enforcement authorities to locate/enforce court decisions in regard to credit recovery/collection

· Provide the monthly Recovery report of loans and the Migration Rate report to performing loans.

· Provide the monthly Recovery report of WO loans & of the Corporate loans portfolio.

· Developed dynamic working relationships with retail customers, offering outstanding financial service to identify opportunities for cross-selling, areas of growth, and new business acquisition

· Managed retail clients’ portfolios in line with the bank’s policies to enhance increased revenue for the Bank, Develop and maintain customer relationships through the prompt resolution of issues