Summary
Overview
Work History
Education
Skills
Timeline
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Grace Chanice ITEKA

Grace Chanice ITEKA

Kigali

Summary

Skilled interpreter with proven experience in simultaneous and consecutive interpretation. Demonstrated ability to bridge language and cultural barriers in fast-paced, high-stress environments. Strengths include strong fluency in English and French, Kinyarwanda, Kirundi, exceptional listening skills, and the ability to accurately convey complex ideas between languages. Previous roles have consistently resulted in improved communication for international clients and stakeholders.

Overview

2
2
years of professional experience

Work History

Technical Support Engineer

TekExperts
Kigali
05.2024 - Current
  • Communicate with end users, system administrators, and solution integrators via phone and email to identify, diagnose, and troubleshoot their needs, as well as to set expectations and deliver guidance on resolving the issue.
  • Apply technical knowledge relevant to the solution, using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases, including queries, process steps, and resolutions, consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.

Interpreter

Sentara
Kigali
03.2023 - 05.2024
  • Provided accurate interpretation services for diverse client meetings and events.
  • Facilitated communication between parties in various settings, ensuring clarity and understanding.
  • Assisted clients in navigating language barriers during conferences and workshops.
  • Assisted in the interpretation of medical documents, including patient records and discharge summaries.
  • Collected and recorded essential information, such as access codes, caller and patient names, and medical record numbers, to support accurate documentation and interpretation.

Education

Bachelor of Science - Software Engineering

Adventist University of Central Africa
11-2024

Skills

  • Customer service
  • Technical troubleshooting
  • Software development
  • Effective communication
  • Documentation management
  • Remote support
  • Interpretation services
  • Simultaneous interpretation
  • Stress management
  • Client support
  • Fluent bilingualism

Timeline

Technical Support Engineer

TekExperts
05.2024 - Current

Interpreter

Sentara
03.2023 - 05.2024

Bachelor of Science - Software Engineering

Adventist University of Central Africa

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Grace Chanice ITEKA