Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Igor Ishimwe

Kigali

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Cantech
Antalya
01.2019 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Completed data entry to record call notes, suggestions and questions.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.

Education

BBA - Sales And Marketing Education (BA)

Antalya Bilim University
Antalya Turkey
06.2022

High School Diploma -

Hanna Mixed School-Nsangi
Kampala- Uganda
11.2015

Skills

  • Order and Refund Processing
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Needs Assessment
  • Customer Data Confidentiality
  • Information Updates
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers

Certification

  • ACE - Adobe Certified Expert, Photoshop
  • Itorero Indangamirwa 11th edition certificate
  • Erasmus+ interneational mobility training certificate

Languages

English
Proficient
C2
French
Upper intermediate
B2
Turkish
Intermediate
B1

Timeline

Customer Service Officer

Cantech
01.2019 - 01.2022

BBA - Sales And Marketing Education (BA)

Antalya Bilim University

High School Diploma -

Hanna Mixed School-Nsangi

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Igor Ishimwe