Ijambo RWESA Rene
Sales & Marketing
Kigali
Summary
Dedicate professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Sales & Marketing Intern
ISHYO FOODS Ltd.
Kigali
03.2022 - Current
- Maintained knowledge of market, competitors and individual customers to optimize sales strategies.
- Engaged with customers after sales to check on product integration, customer satisfaction and additional needs.
- Assessed sales activities, managed leads and pursued every opportunity to improve close ratio.
- Targeted retail shops to locate decision-makers, build relationships and sell products.
- Collaborated with marketing department to build campaigns with optimized targeting.
- Educated new sales staff on store policies and customer support operations.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Worked closely with commercial operational departments to schedule targeted promotional campaigns.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Maintained customer promotional logs for product advertising campaigns.
- Exceeded established sales goals and increased client retention.
- Serviced existing accounts on regular basis to maximize revenue.
- Consulted with Business consulting firm specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
- Exceeded sales goals, increased revenue and facilitated sales.
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Sales & Distribution Coordinator
Airtel
Kigali
08.2018 - 03.2022
- Capturing visibility reports on new customer acquisitions in a timely manner while ensuring that targets are archived by sales teams
- Generate daily reports on the performance of entire distribution channel
- Booking Sales purchases, reconciliation reports and shared with Finance team
- Perform a variety of administrative support duties, gather information, prepare reports and maintain records, using platforms designed to support the sales team
- Ensure that all audit recommendations are implemented within the set timelines and that all operational risks are mitigated.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Corporate Customer Operations Supervisor
Tigo Rwanda
01.2011 - 01.2018
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Drove operational improvements which resulted in savings and improved profit margins.
- Increased customer satisfaction by resolving issues.
- Improved operations through consistent hard work and dedication.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used Microsoft Word and other software tools to create documents and other communications.
- Handled 20 calls per day to address customer inquiries and concerns.
- Collaborated with team members to achieve target results.
- Developed team communications and information for meetings.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Manage account services through quality checks and other follow-ups with customers
- Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made
- Coordinate company staff to accomplish the work required to close sales and as well as organizing trade shows on expo grounds and conventions.
- Received and processed stock into inventory management system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Service Centre Team leader
Tigo Rwanda
Kigali
11.2009 - 10.2011
- Responsibilities
- To develop rapport with the customer base, greet by name, have knowledge of managing account, be responsive and timely with correspondence and problem resolution, and display a caring attitude
- Developing market strategies to achieve targets and gain competitive advantage
- Perform administrative tasks, such as maintaining records and reporting sales
- Conducted research, gathered information from multiple sources and presented results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-to-day duties accurately and efficiently.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked with customers to understand needs and provide excellent service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared variety of different written communications, reports and documents.
- Worked flexible hours across night, weekend and holiday shifts.
- Onboarded new temps by entering employee information into systems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
BBA - Marketing
University of Kigali
Kigali, RWANDA 08.2018 - Current
No Degree - BIT
Jomo Kenyatta University of Agriculture And Tech
Kigali, Rwanda 04.2001 -
Skills
Strategic planning
Networking strength
Marketing
Market understanding
Goal-setting
Forecasting ability
Systems and software programs
New Business Development
Relationship building and management
Sales expertise
Affiliations
- Toastmasters
Singing with choir
Am a passionate member of the prince of peace choir at my local church, feel honored to serve in this capacity.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Sales & Marketing Intern
ISHYO FOODS Ltd.
03.2022 - Current
Sales & Distribution Coordinator
Airtel
08.2018 - 03.2022
BBA - Marketing
University of Kigali
08.2018 - Current
Corporate Customer Operations Supervisor
Tigo Rwanda
01.2011 - 01.2018
Service Centre Team leader
Tigo Rwanda
11.2009 - 10.2011
No Degree - BIT
Jomo Kenyatta University of Agriculture And Tech
04.2001 -