IKIREZI Assia
Kigali
Summary
Proven multitasker and customer service expert, honed skills at Fanfare Lounge, adept at handling high volumes and difficult situations with composure. Demonstrated reliability and effective communication, enhancing team dynamics and guest experiences. Skilled in basic accounting and leveraging technical software, achieving streamlined operations and positive outcomes.
Overview
3
3
years of professional experience
Work History
Bartender
Fanfare Lounge
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Waitress
Voltage Club
10.2023 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Intern
SACCO JABO REMERA
03.2022 - 04.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
High School Diploma -
ESPANYA
NYANZA12-2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Handling difficult customers
- Basic accounting
Languages
Ikinyarwanda
Native language
English
Advanced
C1
Timeline
Bartender
Fanfare Lounge
07.2024 - Current
Waitress
Voltage Club
10.2023 - 12.2023
Intern
SACCO JABO REMERA
03.2022 - 04.2022
High School Diploma -
ESPANYA
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