STELLA IKIREZI

With a relentless commitment to customer satisfaction, I excel in delivering exceptional service experiences. I leverage strong communication skills and a solution-oriented approach to address inquiries promptly and effectively. Through active listening and empathy, I build rapport with clients, earning their trust and loyalty. I thrive in fast-paced environments, adept at multitasking while maintaining attention to detail. My goal is to exceed customer expectations, ensuring their needs are met with professionalism and courtesy. As a dedicated advocate for outstanding service, I contribute to the success of the team and the overall reputation of the organization.

• Handling large volume of inbound and outbound E-mails in French and English
• Following communication script and using knowledge of the company's product and services to go off script when necessary
• Identifying customer needs, researching issues, resolving complaints, and providing solutions
• Escalating unresolved issues to relevant internal teams
• Documenting knowledge as solution articles
• Collecting prompt and accurate customer feedback
• Knowledge of use of Oracle
• Ability to multi-task and work closely in teams
• Handling incoming calls and emails from USA and Canadian clients
• Solving clients' cases regarding finance
• Escalating complicated cases to managers
• Experience in sales force
• Answering incoming calls and responding to customer's emails
• Management and resolution of customer complaints
• Identifying and escalating issues to supervisors
• Providing product and service information to customers
• Formulating, directing, and coordinating marketing activities and policies to promote products and services, working with advertising and promotion managers
• Identifying, developing, or evaluating marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors
• Negotiating contracts with vendors or distributors to manage product distribution, establishing distribution networks, and developing distribution strategies
• Consulting with buying personnel to gain advice regarding the types of products or services expected to be in demand
• Advising business or other groups on local, national, or international factors affecting the buying or selling of products or services
• Ensuring that people pay taxes on time and helping them in the process of paying tax
• Updating people on the new public services and helping them to understand the role of fiscal policy

• English, Advanced
• French, Advanced