ILIBAGIZA LISA
Warsaw
Summary
As a personable and dedicated Customer Service Representative with extensive experience. I'm a productive team player with a positive outlook who is driven to uphold client happiness and support business growth. I'm eloquent, results-driven, and have a specialty in quality, speed, and process optimization. I've also shown a passion for forming alliances, fostering connections, and expanding enterprises.
Overview
4
4
years of professional experience
Work History
Customer Service Professional Agent
FOUNDEVER
Warsaw, Poland
09.2023 - Current
- Responding to customer inquiries, concerns, or complaints via various communication channels such as phone call and emails.
- Offering details information about products or services to assist customers in making informed decisions.
- Assisting customers with placing orders, tracking shipments, and handling returns or exchanges.
- Documenting customer interactions and feedback for future reference.
- Gathering customer feedback and sharing insights with relevant teams to contribute to product or service improvement.
Receivables Representative
ACCENTURE
Warsaw, Poland
01.2022 - 09.2022
- Consulted costumers to determine the best methods to resolve service and billing issues
- Documented customers inquiries and feedback, including service delivery suggestions in company database
- Documented conversations with customers to track requests, problems and solutions
- Processed customer account changes
- Working with internal departments to ensure that accounts are well billed and that payments are collected on time
- Reviewing account information, correct discrepancies, and speak to clients to establish better payment terms.
- Use responsible business practices to maintain confidentiality and security by treating invoices and credit memos as cash
Call Center Customer Support
MTN RWANDA
Kigali, RWANDA
04.2020 - 05.2021
- Resolved service user requests within target timeframes.
- Investigated reports of system errors to try to reproduce problems and trace faults.
- Kept detailed records of new installations and related licenses.
- Troubleshooting problems and guiding customers through solutions.
- Escalated complex problems to higher levels of support when necessary.
Education
Certificate of excellence -
Imagine We. -
Certificate of completion, Queen's Gambit from Paper Crown. -
Bachelors of Finance and Accounting -
Akademia Ekonomiczno-Humanistyczna w
Warszawie2024
Certificate of participation at Junior XL Challenge - Financial management
Excella School
2019
Skills
- Social Media Management
- Microsoft
- Digital Marketing
- Public Speaking
- Communication
- Analyzing and reporting skills
- Team work and time management
- Customer service
Additional Information
- Certificates Obtained:
Languages
English
Advanced
C1
French
Advanced
C1
Swahili
Elementary
A2
Timeline
Customer Service Professional Agent
FOUNDEVER
09.2023 - Current
Receivables Representative
ACCENTURE
01.2022 - 09.2022
Call Center Customer Support
MTN RWANDA
04.2020 - 05.2021
Certificate of excellence -
Imagine We. -
Certificate of completion, Queen's Gambit from Paper Crown. -
Bachelors of Finance and Accounting -
Akademia Ekonomiczno-Humanistyczna w
Certificate of participation at Junior XL Challenge - Financial management
Excella School