Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
hobbies
Work Availability
Timeline
Generic
IRADUKUNDA SHEMA Placide

IRADUKUNDA SHEMA Placide

Program Manager
Kigali,Rwanda

Summary

Motivated Restaurant Waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Productive Waiter with distinguished understanding of Menu dining and special orders establishments. Skilled at increasing sales of specials and beverages with excellent salesmanship and success in handling over 12 tables at once. Committed to effective collaboration and excellent service. Motivated Waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Organized waiter with experience in 6 years restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Communicative Waiter dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Outgoing waiter with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Customer-oriented Wait Staff Member with experience in service industry. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Meticulous Waiter with 6 years of experience. Expert in food and beverages dining and handling large orders while maintaining fantastic customer service skills. Great memory for menus and inventories with dedication to top-of-the-line dining experiences. Experienced waiter with over 6 years of experience in Restaurant service. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Speaking international languages and dialects leading to experience of different cultures and values of different tribes and communities.

Overview

4
4
years of professional experience
4
4
Certifications
8
8
Languages

Work History

Program Manager

ORGANISATION ENFANTS-MERES
Kigali, Rwanda
05.2021 - Current
  • Developed and maintained logistics workflows, procedures and reports.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Leveraged project management processes and tools to define and execute projects.
  • Participated in pilot tests and revised programs based on feedback and results.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Devised creative solutions to critical customer and user needs.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Identified program obstacles and communicated possible impacts to team.
  • Built teams to address project goals and objectives for multiple projects.
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Researched industry best practices in support of training development and program content.
  • Designed and developed programs and projects for dissemination to personnel.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.

Manager

NILYS COFFEE SHOP
Kigali, Rwanda
02.2019 - 03.2021
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored expenditures to mitigate risk of overages.
  • Recruited and hired top performers to add talent and value to department.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Onboarded new employees with training and new hire documentation.

Restaurant Waiter

Daytime supermarket
Kigali, Rwanda
01.2017 - 01.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Met with chef to review daily specials and menu changes.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Informed customers about daily and seasonal specials.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.

Education

High School Diploma -

College De Butamwa
Rwanda
01.2016 - 01.2016

Skills

Team leadership and direction

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Additional Information

i love working out in the gym,watching and acting in movies,i am a friend of nature who stands for environment protection.

I have experience in First Aid(I was certified by Red Cross).Working as a program manager in NGO called ORGANISATION ENFANTS-MERES,but also work as a waiter,ushering and M.C in some wedding ceremonies,parties I am a multitalented,determined,organized,timekeeping and hardworking employee.

Certification

FIRST AID by RWANDA RED CROSS

Interests

Interested in Working a waiter

hobbies

I love movies(acting and watching).

I am a christian and interpreter in the church as well as worshipping.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Program Manager

ORGANISATION ENFANTS-MERES
05.2021 - Current

Manager

NILYS COFFEE SHOP
02.2019 - 03.2021

The African Film Academy &EICTV

10-2018

Green consumer BUGEMA UNIVERSITY

09-2017

Restaurant Waiter

Daytime supermarket
01.2017 - 01.2018

High School Diploma -

College De Butamwa
01.2016 - 01.2016

High School diploma

11-2015

FIRST AID by RWANDA RED CROSS

09-2014
IRADUKUNDA SHEMA PlacideProgram Manager