Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic
Irene MUHORAKEYE

Irene MUHORAKEYE

Kicukiro,,Kigali-Rwanda

Summary

As a seasoned professional with a rich blend of leadership, business management, and customer service experience, I excel in team motivation and operational oversight, as demonstrated in my Magnet Group and Avalunch Limited roles. My academic background in Psychology, Sociology, and Economics from Jain University, India, complements my practical skills, enhancing my understanding of human behavior, social dynamics, and economic strategies. With a proven track record in strategic business growth, financial management, and team development, I am adept at driving performance and innovation, making me a valuable asset to any forward-thinking organization.

Overview

7
7
years of professional experience

Work History

SUPERVISOR,

MAGNET GROUP
Kisimenti, Remera-Kigali
02.2022 - 11.2023
  • Successfully motivated teams to remain engaged and ensured optimal performance
  • Advised senior management team on staff care components during incidents, ensuring a supportive work environment
  • Coordinated the Performance Management Process, including training staff, communicating performance evaluations, and offering support to employees
  • Collaborated with the procurement team to ensure adequate inventory levels and timely replenishment
  • Oversaw day-to-day operations of the food production floor, ensuring adherence to quality and safety standards
  • Trained and onboarded new team members, ensuring a smooth integration into the company.

BUSINESS OWNER

Avalunch limited
Kisimenti-Remera, Kigali
07.2016 - 12.2021
  • Strategically manage and grow the restaurant business, including developing marketing and customer retention strategies
  • Oversee financial operations, including budgeting, accounting, and profitability optimization
  • Direct menu development, pricing strategies, and promotional events to enhance customer experience
  • Lead and train a diverse team of waiters, cooks, and cleaning staff, ensuring optimal staffing levels and compliance with health and safety standards
  • Maintain high standards of customer service, addressing feedback and complaints effectively
  • Ensure quality control in food preparation and presentation, uphold cleanliness and hygiene in kitchen and dining areas
  • Manage compliance with health, safety, and food hygiene regulations, including acquiring necessary licenses and permits
  • Handle inventory and supply chain management, including supplier negotiations for quality ingredients
  • Develop and execute marketing and public relations initiatives, including social media and local advertising
  • Manage daily financial operations, including sales tracking, payroll, and vendor payments.

Education

BACHELOR OF ART - PSYCHOLOGY, SOCIOLOGY AND ECONOMICS

JAIN UNIVERSITY
Bengaluru,INDIA
05.2016

Skills

  • Leadership and Team Management
  • Customer Service Excellence
  • Interpersonal and Communication Skills

REFERENCES

1. NGARAMBE James, Founder: GENESIS AND GILGAL GROUP

   +250788304195

2. HYCINTHE Anatory, Sales Manager, SAFINTRA RWANDA Ltd,

   +250788481760

Timeline

SUPERVISOR,

MAGNET GROUP
02.2022 - 11.2023

BUSINESS OWNER

Avalunch limited
07.2016 - 12.2021

BACHELOR OF ART - PSYCHOLOGY, SOCIOLOGY AND ECONOMICS

JAIN UNIVERSITY

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Irene MUHORAKEYE