ISYAKA NGANIZI ISMAEL
GOMA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Barista
KIGALI BARISTA
01.2019 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
BARISTA
B4B COFFEE MAKER & BAVARAGES
01.2016 - 12.2018
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Education
Bachelor of Arts - Management Information Systems
ISIG: SUPERIOR INSTITUTE OF INFORMTICS AND MANAGEM
D.R.CONGO11.2015
CERTIFICATE - JUICE MAKER, COOKING, COFFEE MAKER ETC...........
KIGALI BARISTA
KIGALI -NYAMIRAMBO01.2015
High School Diploma -
MAMA YETU CS SCHOOL
D.R.CONGO09.2011
PRIMARY CERTIFICATE - Electrical Engineering
UZIMA PRIMARY EDUCATION SCHOOL
D.R. CONGO - GOMA09.2006
Skills
- POS System Operations
- Plates Presentation
- Graphic Design
- Sales Expertise
- Coffee Machinery
- Safe Food Handling Practices
- Excellent Memory
- Food Preparation and Safety
- Drink Consistency
- Origination Knowledge
- Beverage Preparation
- Coffee and Tea Expertise
- Espresso Machine Operation and Maintenance
- Clean and Sanitize
- Marketing
- communication
- Team work
GYM
PERSONAL OF REFERENCE
1. NKANGA ABDOU NOUR → MANAGER AT KIGALI BARISTA TEL NUMBER : +250783597552
2. OMARI ISMAIL → LOGISTICS ASSISTANT AT UNITED NATIONS MINUSCA TEL NUMBER: +23675982289► EMAIL: ismailo@un.org
3. SAIDATH NGANIZI→ ADMINSTRATION ASSISTANT TEL: +24399292567974►EMAIL: nganizi@un.org
Languages
Swahili
Native language
French
Proficient
C2
English
Upper intermediate
B2
Timeline
Barista
KIGALI BARISTA
01.2019 - Current
BARISTA
B4B COFFEE MAKER & BAVARAGES
01.2016 - 12.2018
Bachelor of Arts - Management Information Systems
ISIG: SUPERIOR INSTITUTE OF INFORMTICS AND MANAGEM
CERTIFICATE - JUICE MAKER, COOKING, COFFEE MAKER ETC...........
KIGALI BARISTA
High School Diploma -
MAMA YETU CS SCHOOL
PRIMARY CERTIFICATE - Electrical Engineering
UZIMA PRIMARY EDUCATION SCHOOL
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