Jean Claude Neretsabagabo

• Seasoned IT engineer with over 13+ years' experience in the IT industry (IT infrastructure operation, IT management, IT customer support, IT engineering research, development and innovation ).
• Keeps abreast of emerging technologies in the IT industry (Quantum computing, AI, Cloud computing, Zero Trust security Framework, etc).
• Developed valuable skills in fast-paced IT environment, including systems analysis, project management, and team leadership.
• Known for effectively identifying and resolving system inefficiencies, facilitating seamless technology integration.
• Energetic and resourceful individual with natural aptitude for managing complex systems and fostering collaborative work environments.
• Possesses in-depth understanding of computer networks and systems integration. Committed to driving impactful improvements in organizational efficiency and effectiveness.
• Experienced with overseeing complex IT infrastructures and ensuring seamless operation of computer systems.
• Utilizes strategic planning and problem-solving skills to optimize system performance and security.
• Track record of leading cross-functional teams and implementing technology solutions that drive business success.
• Offering solid foundation in technology and systems management, eager to learn and develop in dynamic work environment.
• Brings ability to quickly understand and apply new technologies, ensuring smooth system operations and data security. Ready to use and develop analytical thinking and problem-solving skills in IT manager role.
• Knowledgeable IT manager with solid background in managing and optimizing computer systems to enhance operational efficiency.
• Proven track record of implementing robust IT infrastructure solutions and leading successful system upgrades.
• Demonstrated ability to oversee network security and foster collaborative team environments.

USAID Rwanda

• Planned, directed, coordinated and implemented the network Infrastructure refresh project for USAID Rwanda.
• Acting Chief of the Executive office (Department in charge of HR, Procurement, IT) for 6 weeks.
• Planned, coordinated the project to implement the Edge Cloud infrastructure at USAID Burundi.
• Tracked, monitored project progress against schedule, requirements, quality measures during the implementation of the Edge Cloud Infrastructure at USAID Rwanda.
• Designed, planned, implemented the customization of the agency e-clearance system to the USAID Rwanda business needs.
• Developed and efficiently allocated a yearly USD 200K+ IT budget for the last 2 years.

LCPTS :Co-authored a scientific paper published in the IEEE journal.

• Data Analytics masters online course, Udemy, 02/01/25, 04/30/25
• System thinking, MIT XPRO, 12/01/26, 03/31/27
• Leadership & Innovation, MIT XPRO, 05/01/27, 07/31/27

• Date of Birth: 02/09/85
• Nationality: Rwandese
• Marital Status: Single

• 2021, ISTQB-Certified Software Tester-Foundational level, iSQI & ISTQB
• 2015, Computer maintenance Level 1, ECOHORIZON
• 2015, Computer maintenance Level 2, ECOHORIZON
• 2009, CCNA (Cisco Certified Network Associate), CISCO APPROVED TRAINING CENTER

• US Embassy Kigali
• USAID Rwanda