JEAN LUC KAGABO
Personal Banker
Ville De Kigali,Kigali
Overview
11
11
years of professional experience
Work History
Product Development Specialist (Asset and Liabil.)
Bank of Kigali
07.2022 - Current
- Lead effort related to product feasibility analysis and product research, product optimization analysis, product portfolio management, pricing activities; develop plan, identify resources and establish working groups for product development.
- Successfully analyzing and delivering product related initiatives that address needs of various distribution channels
- Assisting sales team in resolution of customer queries and running various projects/initiatives to improve productivity of sales workforce
- Engage with Business Teams or any other source of ideation both internally and externally to drive development, enhancements of products that support advancement of Bank’ business strategy
- Supporting ongoing work to ensure each product range evolves to meet client demands, while complying with regulatory changes and profitability hurdles
- Systems and process changes associated with continuous products portfolio review by coordinating Innovation in different segments (Credits, IT, Operations, etc);
- Drive discovery of client and business needs and pain points, understand problem size, outline potential offerings / solutions, business models and unique value propositions;
- Lead business case development and direct product roadmaps to match business growth goals and objectives;
- Define, track and report on product line success metrics and goals;
- Ensure pricing activities, optimizing distribution through all channels.
- Developing and delivering on marketing strategies, with thorough understanding of industry and competitive landscape.
- Supporting relationships with external product related strategic partnerships
- Understanding impact of regulatory requirements for product range and helping to identify opportunities and threats
- Supporting infrastructure and launch of new products for Retail, Business and Corporate teams
Client Relationship Account Manager
Access Bank Rwanda PLC
01.2015 - 07.2022
- New Business Development
- Credit Programs Development
- Credit Processing
- Close Monitoring of Credit Relationships and loan recoveries
- Maintain good public relations with current and prospective customers
- Achieve set Earnings and Balance Sheets Targets
- Analyze and Interpret financial data and recommend on credit worthiness of customer
- Attend Credit Committee meetings
- Prepare periodic report for team (Monthly Profitability Report, Fees and Commission, …)
- Excellent Financial Development and Implementation
- Management and Maintenance of existing Relationships and development of new relationships
- Credit Analysis, Monitoring and Reporting
- Overseeing Personal Banking portfolio performance
- Provision of Leadership and Direction required to develop and Manage Customer relationships.
- Track Performance of Personal Banking against business financial plan.
- Identify and negative trends
- Perform other duties as assigned by Unit Head
- Negotiate Treasury rates with customers in consultation with Treasury to ensure maximum
profitability to bank
Executive Trainee
Access Bank Nigeria
08.2014 - 12.2014
- Entry Level training For Professional Bankers At the School Of Excellence Banking, Lagos- Nigeria,
Electronics Team Member
Access Bank Rwanda PLC
03.2013 - 08.2014
- Ensure documentation in deposit and withdraw instruments are complete and accurate
- Ensure validity of all instruments used in conducting transactions
- Creating Visa Credit and Debit Cards
- Obtain appropriate approvals from Head or appropriate approval authority for amounts beyond own limit
- Monitoring cash-in-till balance while ensuring exposure is within approved insurance limit
- Special products delivery
- Administer telegraphic funds transfer services
- End of day balancing and reconciliation of accounts
- Process and raise entry to credit customer salary account with monthly salary.
- Working closely with Visa and customer for card monitoring
Bank Teller
Access Bank Rwanda PLC
12.2011 - 03.2013
- Process customer transactions: i was responsible for processing customer transactions, such as deposits, withdrawals, and payments. accurately count and record cash and checks, and ensure that all transactions are processed in accordance with bank policies and procedures.
- Answer customer inquiries: answer customer inquiries regarding account balances, transaction histories, and other banking-related questions. identify and resolve customer issues in timely and professional manner.
- Assisted with training of new tellers on policies and procedures.
- Reconciled cash drawer and resolved discrepancies.
- Sold and cross-sold bank products to new and existing customers.
Education
BBA - Finance
University of Rwanda/ College of Business And Econ
Kigali06.2012
Skills
- Product Design
- Product Development Collaboration
- Product Marketing Specialist
- Asset Oversight
- REO and Foreclosure Specialist
- Customer service
- Bank reconciliation
- Sales and Customer acquisition
- Portfolio Management
- Cash Advance
- Bancassurance
Reading, movies, Bike, Basketball
Danielle Steel and Robert Green,
Coach Carter, where to invade next
Reading, movies, Bike, Basketball
Danielle Steel, Robert Green
Coach Carter, where to invade Next
Timeline
Product Development Specialist (Asset and Liabil.)
Bank of Kigali
07.2022 - Current
Client Relationship Account Manager
Access Bank Rwanda PLC
01.2015 - 07.2022
Executive Trainee
Access Bank Nigeria
08.2014 - 12.2014
Electronics Team Member
Access Bank Rwanda PLC
03.2013 - 08.2014
Bank Teller
Access Bank Rwanda PLC
12.2011 - 03.2013
BBA - Finance
University of Rwanda/ College of Business And Econ
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