Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Jeff Munyengango

Kigali,- Rwanda

Summary

Accomplished Human Resources professional with 7 years of progressive experience, including 5 years in senior HR leadership role. Proven expertise in developing and executing strategic HR initiatives aligned with organizational objectives to drive optimal workforce performance. Skilled in policy administration, employee relations, talent acquisition, performance management, compensation & benefits, and compliance. Proficient at leading HR operations, driving process improvements, and building high-performing teams through effective leadership and people management. Strong business penetration with the ability to understand organizational needs and provide strategic counsel to executive management.

Overview

9
9
years of professional experience

Work History

Senior Manager, HR Systems & Services

RwandAir
Kigali
05.2025 - Current
  • Develop a culture of continuous improvement for HR services, and drive the strategic direction and operational model for HR to align with organizational goals and improve user experience.
  • Create a digital roadmap to transform the service center from an administrative function into a lean, efficient technology center.
  • Utilize predictive, prescriptive, and diagnostic analytics to predict future outcomes, offer actionable insights, address problems effectively, and assess operational performance.
  • Partner with HR and IT leaders to leverage data analytics and reporting tools that inform strategic workforce decisions.
  • Build capability in the team to deliver a "One Stop Shop" experience for employees throughout their lifecycle.
  • Oversee the implementation and optimization of HRIS solutions, integrating innovative technologies to enhance automation and user experience.
  • Ensure compliance, data security, and integrity across all HR systems and services.
  • Oversee and supervise employees. Direct daily activities, recruit, train, develop, and discipline to ensure a high standard of service delivery.

Human Resources Manager

The Deutsche Gesellschaft für International Zusammenarbeit (GIZ-Rwanda/Burundi)
Kigali
06.2024 - 11.2024
  • Planning and developing the Strategic personnel.
  • Leading the Human Resource Units in Kigali and in Bujumbura.
  • Responsible for the implementing of HR procedures as required, specifically operational and administrative tasks.
  • Implementing national personnel policies in line with local conditions and maintaining contact with the National Personnel Team at Head Office.
  • Acting independently and integrating others who have been assigned HR tasks.
  • Conduct HR audit.
  • Ensure the orderly and efficient execution of all four basic HR functions: staffing, training and development, motivation, and maintenance.
  • Ensure that all processes are in accordance with the rules and regulations of GIZ Rwanda/Burundi and that quality services are provided to the internal and external clients.
  • Ensure the organization’s applicable laws and policies are followed and effectively communicated throughout the organization.

Human Resources Operations Manager

I&M BANK (RWANDA) PLC
Kigali
03.2020 - 05.2024
  • Develop and implement HR strategies and initiatives aligned with the Bank's overall business strategy and organizational needs.
  • Oversee the full HR lifecycle including recruitment, onboarding, performance management, succession planning, and offboarding.
  • Administer compensation, benefits, and incentive programs to attract, retain, and motivate a high-performing employees.
  • Ensure HR policy and regulatory compliance across all people processes by closely partnering with legal and executive leadership.
  • Establish and foster relationships with labor authorities, employer bodies, and key stakeholders to maintain positive employee relations.
  • Lead HR projects including HRIS, job evaluation, policy development, and process improvements to drive operational efficiencies.
  • Prepare statutory reports, salary reviews, budgets, and present periodic updates to the Executive Committee and Board.
  • Manage administrative functions including payroll, leave, insurance, staff events, and general departmental oversight.
  • Played an instrumental role in performance management for bonus consideration across all levels within the bank.
  • Streamlined end of probation evaluations to ensure seamless transition of new hires into confirmed roles.
  • Implemented robust background verification processes to mitigate risks during pre-employment screening.
  • Ensured timely resolution of operational risks, audit issues, and regulatory recommendations through proactive monitoring.

Payroll and Benefits Officer

I&M BANK (RWANDA) PLC
03.2018 - 02.2020
  • Managed end-to-end payroll processing, ensuring accurate and timely payments of salaries, allowances, and benefits.
  • Maintained up-to-date employee records, processed new hires and terminations, and updated internal movements in HRIS.
  • Handled staff leave management, reconciliations, and reimbursements in compliance with policies and regulations.
  • Registered new employees for statutory deductions and benefits with relevant authorities (PAYE, RSSB, BRD).
  • Supported HR operations including issuing employment letters, references, and facilitating internal/external audits.

Branch Operations Officer

I&M BANK (RWANDA) PLC
07.2016 - 02.2018
  • Transaction processing: This includes handling customer deposits, withdrawals, transfers, and ensure accuracy and efficiency in all transactions.
  • Customer service: Interact with customers to answer questions, resolve issues, and provide information about bank products and services.
  • Compliance: Ensure that all branch activities comply with bank policies, procedures, and regulatory requirements. This includes reporting suspicious activity and Know Your Customer (KYC) compliance.

Education

Bachelor of Science - Business Information Technology

Butare
Butare
07-2016

Certified Human Resources Professional -

07/2020
07-2020

Diploma - Human Resources

09/2022
09-2022

HR Analytics

Coursera.org
02-2023

Strategic Human Resources Metrics & Data Analytics

The Institute of People Management
07-2023

Leadership & People Management - Luxembourg

02/2024
02-2024

HR As A Strategic Business Partner

LinkedIn Learning
05-2024

Skills

  • Compensation and benefits
  • Payroll administration
  • HRIS implementation and management
  • Cross-functional collaboration
  • Process improvement
  • Employee engagement
  • Data analytics
  • Team building
  • Regulatory compliance
  • Compensation and benefits
  • Payroll administration
  • HRIS implementation and management
  • Cross-functional collaboration
  • Process improvement
  • Employee engagement
  • Data analytics
  • Team building
  • Regulatory compliance

Languages

  • English
  • French
  • Kinyarwanda

References

Available upon request

Timeline

Senior Manager, HR Systems & Services

RwandAir
05.2025 - Current

Human Resources Manager

The Deutsche Gesellschaft für International Zusammenarbeit (GIZ-Rwanda/Burundi)
06.2024 - 11.2024

Human Resources Operations Manager

I&M BANK (RWANDA) PLC
03.2020 - 05.2024

Payroll and Benefits Officer

I&M BANK (RWANDA) PLC
03.2018 - 02.2020

Branch Operations Officer

I&M BANK (RWANDA) PLC
07.2016 - 02.2018

Bachelor of Science - Business Information Technology

Butare

Certified Human Resources Professional -

07/2020

Diploma - Human Resources

09/2022

HR Analytics

Coursera.org

Strategic Human Resources Metrics & Data Analytics

The Institute of People Management

Leadership & People Management - Luxembourg

02/2024

HR As A Strategic Business Partner

LinkedIn Learning

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