Jeff Marc E. Cadet
Vision City,01
Summary
Dynamic and results-driven professional with extensive experience in business management, customer care, interpretation, translation, communication, marketing, and administration. Fluent in English, French, Haitian Creole, and Spanish. Proven track record of leadership and excellence in delivering exceptional service, facilitating understanding, and driving projects to success. Skilled in cross-cultural communication, problem-solving, team collaboration, and project management. Adept at thriving in fast-paced environments and collaborating with diverse teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
English to Haitian Creole Translator
TransPerfect
12.2023 - Current
- Translated 30,000+ words with accuracy and cultural appropriateness
- Reviewed and edited translations to guarantee quality
- Provided valuable feedback on translation quality and proposed improvements
- Contributed to enhancement of generative artificial intelligence models.
- Translated 10+ documents from English to Haitian Creole.
Customer Care Specialist (French/English)
Line One Contact Centres Inc.
11.2023 - Current
- Provided exceptional service to 100s of customers via email, phone, and web chat
- Handled inquiries, concerns, and feedback with diligence and professionalism
- Conducted outbound calls for surveys and follow-ups, ensuring outstanding customer experiences
- Increased customer satisfaction by providing important information and support to customers for vehicle repairs, part replacements and deliveries.
- Accurately tracked and recorded customer interactions in CRM platform.
English-Haitian Creole Interpreter
ContactLink Solutions LLC
11.2023 - Current
- Assisted in successful completion of various business projects by providing language support during meetings and presentations.
- Aided immigration processes for 1000s of clients seeking citizenship status by interpreting interviews.
- Improved 100s of patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.
English to Haitian Creole Translator
Contracts
01.2020 - 11.2023
- Maximized quality control of translated documents.
- Monitored progress of translation projects and reported issues to appropriate personnel.
- Translated over 1 million words from English to Haitian Creole for 8+ clients across 20+ projects within 3 years totalizing $100,000+
- Sharpened precision of AI models by meticulously proofreading, identifying and reporting inconsistencies in translated content for Scale AI (CA, USA).
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail -Live Powerfully (USA).
- Participated in localization projects to adapt content for specific regional markets, resulting in increased revenue from international clients -Fusebox Marketing(IA, USA).
- Translated documents for research departments, supporting data collection and reporting -Celgene Corporation (NJ, USA).
Customer Contact Representative
Auxe Inc.
03.2021 - 01.2023
- Provided excellent customer care by responding to 10,000+ requests, assisting with product selection and handling ordering functions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided exceptional service to customers, resulting in positive feedback and repeat business.
- Supported colleagues by sharing product knowledge and best practices, contributing to cohesive team environment.
- Developed rapport with clients through active listening and empathetic responses, fostering trust and loyalty.
- Navigated complex internal systems effectively during calls allowing seamless assistance for customers.
Vice President Operations
Association Les Amants de la Scène
01.2018 - 03.2019
- Spearheaded strategic initiatives and oversaw execution of operations for association, empowering over 100 deaf and mute individuals and 1,000+ students to participate in impactful events.
- Collaborated with President and executive team to develop 4 impactful projects, securing valuable sponsorships from 7 prominent local companies.
- Orchestrated complex events from ideation to execution, managing logistics, finances, and human resources.
- Cultivated positive relationships with diverse network of stakeholders, including schools, sponsors, artists, and broader Haitian community, strengthening association's reach and impact.
- Recruited and trained 5 new team members, onboarding them to understand project goals and responsibilities.
Sales And Marketing Representative
Edition Henri Deschamps
07.2016 - 07.2018
- Increased curriculum adoption: Partnered with 500+ schools to adopt engaging materials, directly impacting learning experience of thousands of students.
- Empowered educators: Facilitated specialized training programs for over 40 teachers across 30+ schools, boosting their skills and effectiveness.
- Strengthened community ties: Built and nurtured relationships with 3 key associations/NGOs, ensuring comprehensive educational support for underserved communities.
- Built relationships with customers and community to promote long term business growth.
Marketing Director
Les Amants de la Scène
12.2017 - 05.2018
- Developed and executed marketing plans for company's productions and events
- Led creative marketing campaign resulting in sold-out success of show 'Les Sujets Tabous which gathered 300+ spectators.
- Collaborated with production teams to create visually appealing and engaging shows.
Education
Bachelor of Science - Business Management, Marketing, and Related Support Services
Ecole Nationale Supérieure De Technologie (ENST)
Bois-Verna, Haiti07.2021
Bachelor of Science - Applied Linguistics
Faculté De Linguistique Appliquée
Bois-Verna, Haiti09.2020
High School Diploma -
Institution Saint Louis de Gonzague
01.2016
Skills
- Attention to Detail
- Accuracy Verification
- Quality Control Analysis
- Project Management
- Cultural understanding
- Critical Thinking
- Microsoft Office
- Interpersonal Communication
- Task Delegation
- Performance Tracking and Evaluation
- Time Management
- Team Leadership
Certification
- Professionalism - Service de la formation professionnelle SFP
- Fundamentals of starting and running a business - YLAI / Young Leaders of the Americas Initiative
- Les principes de la finance - edX
- Frictionless Sales - HubSpot Academy
- Digital Advertising - HubSpot Academy
- Inbound - HubSpot Academy
Volunteering
Hult Prize Campus Director, Hult Prize Foundation @ENST 07/01/19-12/01/19
-Led a high-performing team of 10 organizing members and 13 student
groups (3 members each) in developing and implementing a social impact
project that secured funding and advanced to the regional competition.
-Managed project budget and resources efficiently to ensure adherence to
deadlines.
-Fostered a collaborative and supportive team environment, motivating
members to achieve shared goals and exceed expectations.
Fondation des Ancients de Saint Louis de Gonzague 01/01/16-12/01/19
-Organized 10+ fundraising events and social impact projects and collected
-Coordinated blood donation events with La Croix Rouge
-Contributed to Les Jeudi de Saint Louis, a platform for social and political debate in Haiti
Timeline
English to Haitian Creole Translator
TransPerfect
12.2023 - Current
Customer Care Specialist (French/English)
Line One Contact Centres Inc.
11.2023 - Current
English-Haitian Creole Interpreter
ContactLink Solutions LLC
11.2023 - Current
Customer Contact Representative
Auxe Inc.
03.2021 - 01.2023
English to Haitian Creole Translator
Contracts
01.2020 - 11.2023
Vice President Operations
Association Les Amants de la Scène
01.2018 - 03.2019
Marketing Director
Les Amants de la Scène
12.2017 - 05.2018
Sales And Marketing Representative
Edition Henri Deschamps
07.2016 - 07.2018
Bachelor of Science - Business Management, Marketing, and Related Support Services
Ecole Nationale Supérieure De Technologie (ENST)
Bachelor of Science - Applied Linguistics
Faculté De Linguistique Appliquée
High School Diploma -
Institution Saint Louis de Gonzague
Similar Profiles
Pauley George ElbertPauley George Elbert
Data Analyst at TransPerfectData Analyst at TransPerfect
Seonjoo NamSeonjoo Nam
Project Manager, Life Science Production Team at TRANSPERFECTProject Manager, Life Science Production Team at TRANSPERFECT
Kelsey FernandesKelsey Fernandes
Account Executive at TransPerfectAccount Executive at TransPerfect